stripe payment plugin

Hi @viji421

Dear support team, currently I am unable to save any settings

I see that you’re having trouble saving settings on your Stripe Payment Plugin. I’m sorry to hear about this and I’m here to help you get through it.

The ‘Error saving settings’ message and the ‘Failed to load resource: the server responded with a status of 403 ()’ that you’re seeing usually point to a permissions issue. This means that the server isn’t letting you perform the action you want to. Here’s what you can do to fix it:

1. Check File Permissions: Make sure your WooCommerce and WordPress files have the right permissions.
2. Check .htaccess File: Your .htaccess file in your WordPress installation could be corrupted. Try renaming it to .htaccess_old and see if the problem continues. If it does, you can regenerate the .htaccess file by going to Settings > Permalinks and clicking ‘Save Changes‘.
3. Disable Plugins: Try turning off all other plugins except WooCommerce to see if one of them is causing the problem. If this fixes the issue, you can turn the plugins back on one at a time to find out which one is causing the conflict.
4. Switch Themes: Try using a default WordPress theme like Storefront for a while to see if your current theme is the problem. Here’s a helpful guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts
5. Contact Your Hosting Provider: If you’ve tried everything else and you’re still having trouble, it could be a problem with your server. You can get in touch with your hosting provider and ask them to check if there are any server-side restrictions causing the 403 error.

If you’ve tried all these steps and you’re still having trouble, could you give me a bit more information? I’d like to know when this problem started, whether you installed any new plugins or themes recently, and if there are any other error messages you’re seeing.

It would also be great if you could share your site’s System Status report. This will give us a clearer picture of your site’s setup and could help us identify the issue. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share them as well. You can locate these under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Hi @viji421

ok that error resolved but stripe not showing google pay and apple pay on checkout however i enabled option already

It’s great to hear that we managed to get that previous error sorted out. Now, let’s tackle the issue of Google Pay and Apple Pay not showing up at checkout even though you’ve enabled them in Stripe. There could be several reasons for this.

First off, remember that Google Pay and Apple Pay will only appear as payment options if the customer’s device supports and is set up for these payment methods. So, if you’re testing on a device that doesn’t have Google Pay or Apple Pay, you won’t see these options. Check out this useful guide on 👉 Resolving: The express checkout button is not showing.

Next, you need to ensure that your site has SSL enabled. This is because Google Pay and Apple Pay need your site to operate over HTTPS. You can confirm this by checking your site’s URL. If it starts with ‘https://‘ then you’re all set with SSL.

Also, make sure you’ve correctly set up the payment methods in your Stripe Dashboard. Google Pay and Apple Pay need to be enabled in your Stripe settings. Here’s a handy guide on 👉 Express Checkouts.

Finally, a theme or plugin conflict could be stopping the payment options from appearing. You can test this by briefly switching to a default WordPress theme and disabling all other plugins apart from WooCommerce and Stripe. If the payment options then show up, your theme or a plugin could be the culprit.

If you’ve gone through all these steps and still have issues, please let me know. It would be really helpful if you could also send a screenshot of your Stripe settings in WooCommerce, and any error messages you’re getting.

It would also be great if you could share your site’s System Status report. This will give us a clearer picture of your site’s setup and could help us identify the issue. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share them as well. You can locate these under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation. We’re here to help you get this sorted.