Also note that i have disabled reCaptcha temporarily so that the form will work for my customers.
Hi @timescapeireland,
Thanks for reaching out!
So, I was able to submit the form on https://timescapegames.com/ (screenshot).
In order for us to investigate the issue, could you please create a test page and add a new form with Google reCAPTCHA? Then please share the page URL where is the test form.
Also, please go to WPForms > Tools > System Info, and paste here the system info of your site.
With these details, I can try to provide further information about the issue.
Thanks!
Hi Ralden,
Thanks for getting back to me. You were able to submit the form as I had disabled the reCaptcha for the form. I have enabled reCaptcha again so you can test again and see the error.
Also please find the system info below.
Thanks!
Begin System Info
-- WPForms Info
Lite: Apr 24, 2023 @ 1:59pm
Lite Connect: Backup is not enabled
-- Site Info
Site URL: https://timescapegames.com
Home URL: https://timescapegames.com
Multisite: No
-- WordPress Configuration
Version: 6.2.2
Language: en_GB
User Language: en_GB
Permalink Structure: /%postname%/
Active Theme: Escape 2.5
Show On Front: page
Page On Front: Timescape Belfast: Northern Ireland’s Best Escape Room Experience (#745)
Page For Posts: Unset
ABSPATH: /home/u839711268/domains/timescapegames.com/public_html/
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Enabled
WPFORMS_DEBUG: Not set
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, booked_wc_awaiting
Revisions: Enabled
-- WordPress Uploads/Constants
WP_CONTENT_DIR: /home/u839711268/domains/timescapegames.com/public_html/wp-content
WP_CONTENT_URL: https://timescapegames.com/wp-content
UPLOADS: Not set
wp_uploads_dir() path: /home/u839711268/domains/timescapegames.com/public_html/wp-content/uploads/2023/07
wp_uploads_dir() url: https://timescapegames.com/wp-content/uploads/2023/07
wp_uploads_dir() basedir: /home/u839711268/domains/timescapegames.com/public_html/wp-content/uploads
wp_uploads_dir() baseurl: https://timescapegames.com/wp-content/uploads
-- WordPress Active Plugins
Booked: 2.4 (needs update - 2.4.3)
Classic Editor: 1.6.3
CMB2: 2.10.1
CMB2 RGBa Colorpicker: 0.2.0
Code Snippets Pro: 3.4.2.2
Email Customizer for WooCommerce (Pro): 3.9.0
Enable Media Replace: 4.1.2
Envato Market: 2.0.8
EWWW Image Optimizer: 7.1.0
FluentSMTP: 2.2.5
GTM4WP: 1.16.2
Header Footer Code Manager: 1.1.35
Loco Translate: 2.6.4
Mailchimp for WooCommerce: 3.0
MC4WP: Mailchimp for WordPress: 4.9.6
PixelYourSite: 9.4.0.1
Poptin: 1.3
PW WooCommerce Gift Cards Pro: 1.450
Redux Framework: 4.4.4
Shield Security: 18.1.2
SVG Support: 2.5.5
ThemeCube Core: 2.2
UpdraftPlus - Backup/Restore: 1.23.7
Use Any Font: 6.3.01
WooCommerce: 7.8.2
WooCommerce Order Status Control: 1.10.0
WooCommerce Stripe Gateway: 7.4.1
WPBakery Page Builder: 6.13.0
WP File Manager: 7.1.9
WPForms Lite: 1.8.2.2
WP Review Slider Pro (Premium): 11.7.3
WP Rocket: 3.12.3.2
Yoast SEO: 20.11
-- WordPress Inactive Plugins
-- Webserver Configuration
PHP Version: 7.4.33
MySQL Version: 5.5.5
Webserver Info: LiteSpeed
-- PHP Configuration
Memory Limit: 512M
Upload Max Size: 512M
Post Max Size: 512M
Upload Max Filesize: 512M
Time Limit: 240
Max Input Vars: 5000
Display Errors: On (1)
-- PHP Extensions
cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
-- Session Configuration
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /opt/alt/php74/var/lib/php/session
Use Cookies: On
Use Only Cookies: On
End System Info
Hi @timescapeireland,
I could reproduce the issue on https://timescapegames.com/ (screenshot). However, looking at the Page Source, it seems you’re using a third-party solution to add Google reCAPTCHA on your site – screenshot.
The possible next steps could be:
1. You can enable No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms » Settings » reCAPTCHA tab).
2. You can turn your third-party solution off and verify if the issue continues.
I hope this helps!
Hi,
The reCaptcha seems to be working fine now but I would like to know if there is a way to hide the reCaptcha icon from my site?
Thanks
Hi @timescapeireland,
To hide the reCAPTCHA badge on your page, you need to follow the instructions in this FAQ. To add the text required by Google, I would suggest using the Message field description (screenshot).
I hope this helps!
Hi @timescapeireland,
We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
Hi team, I am having the same issue with one of our forms on the website. However, we have just noticed the form not working. We did not change anything on the settings since the last time it successfully worked.
May you be of assistance?
Thank you.
Kindly,
Steffi
Hi @steffigast,
Thanks for reaching out!
In case you’re seeing this alert: “The form was unable to submit. Please contact the site administrator.” Please know that problems with form submission often result from a conflict between the cached site and the anti-spam protection feature in WPForms.
For details on how to solve this issue, please refer to our guide about troubleshooting cache settings.
From that guide, there are 3 options to address the issue:
1) You can adjust your site caching to a maximum of 45 hours;
2) You can change the cache lifetime of the WPForms form token following this guide;
3) You can disable the anti-spam protection feature in your form. And use another of our anti-spam features available in our guide about preventing spam in WPForms.
If you’d like more help with this, could you please create a new post on our WPForms Lite support forum.
Thanks!
