Facebook sync stuck

  • Resolved ianbullshark

    (@iantabone)


    2 years, 11 months ago

    We noticed that a product was showing a discounted price on the Facebook shop, however on WooCommerce the price wasn’t discounted. I verified that the connection between the website and Facebook is setup correctly connected, and triggered a manual sync of the products. Whilst the sync started off well, after syncing about 70 products, the number of products remaining stopped updating.

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  • Saif

    (@babylon1999)

    2 years, 11 months ago

    Hello @iantabone,

    Thank you for reaching out!

    Can you please attach the following so we can get a better understanding of the issue?

    • A couple of uncut screenshots of the behaviour you’re encountering. You can use Snipboard or Imgur.
    • A copy of your site’s system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
    • It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you. :‎)

Viewing 1 replies (of 1 total)

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