I can’t scan my website

  • Resolved cquentin

    (@cquentin)


    3 years, 3 months ago

    Hello !

    When I try to scan my website, I get a little pop-up that appears 1-5 seconds after I click “Scan”.

    The pop-up says: “Error occurred – Internal server error. Stage: file_system_analysis”

    I’ve tried disabling the plugin, re-enabling it and disabling heuristic analysis, but the problem persists.

    Can you help me? Thank you very much.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    3 years, 3 months ago

    Hello.

    Could you please reach out to our support team so we can gather some more information from you concerning this issue: https://cleantalk.org/my/support/open?

    Please, paste the link to this topic, so we can identify you quickly.

    SergeM

    (@serge00)

    3 years, 3 months ago

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

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