• Resolved dev

    (@devksec)


    Hello,

    We have multiple Woocommerce stores (Subsites of a multisite) with the mailchimps schedule actions being stuck in pending. They can be manually run but they keep building up and are overdue.

    MailChimp_WooCommerce_Process_Coupons
    MailChimp_WooCommerce_Process_Full_Sync_Manager
    MailChimp_WooCommerce_Cart_Update
    MailChimp_WooCommerce_Single_Order
    MailChimp_WooCommerce_User_Submit

    We use the action scheduler plugin with high-performance options however this has not resolved the issue either.

    What can be done to diagnose & resolve this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @devksec, if you have some scheduled actions that are getting stuck in pending state gere are some steps to diagnose and resolve the issue:

    1. Check logs for errors:
      Inspect the logs of both WooCommerce and MailChimp for WooCommerce to see if there are any errors or warnings that could be causing the issue. You can find the WooCommerce logs under WooCommerce > Status > Logs, and MailChimp logs under MailChimp for WooCommerce > Settings > Log Settings.
    2. Plugin conflicts:
      Disable all other plugins except for WooCommerce, MailChimp for WooCommerce, and the Action Scheduler to check if there’s a plugin conflict. If the issue is resolved after disabling the other plugins, enable them one by one to find the conflicting plugin.
    3. Theme conflicts:
      Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-One) to check if there’s a conflict with your current theme.
    4. Update plugins and themes:
      Make sure you have the latest version of WooCommerce, MailChimp for WooCommerce, and the Action Scheduler plugins. Also, update your theme and other plugins to their latest versions.
    5. Increase PHP memory limit:
      Low PHP memory can cause issues with scheduled actions. You can increase the PHP memory limit by editing the wp-config.php file and adding this line: define('WP_MEMORY_LIMIT', '256M');.
    6. Check server and PHP configurations:
      Make sure your server meets the minimum requirements for WooCommerce and MailChimp for WooCommerce. Check your PHP version, ensure it’s 7.4 or higher, and verify the necessary PHP extensions are enabled (e.g., curl, mbstring, openssl, soap).

    Remember to create a full backup of your site before making any changes to the files or settings.

    Plugin Support khungate

    (@khungate)

    Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Action Scheduler Issues’ is closed to new replies.