Preview doesn’t work

  • typodiva26coho

    (@typodiva26coho)


    3 years ago

    Hi,
    I like this plugin a lot, thank you for it.

    But on this website the preview doesn’t work, when I want to change something.

    Can you help me?

    Thanks and regards
    Conny

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Slava Shevchenko

    (@kaganvmz)

    3 years ago

    Hi Conny,

    Thank you for reaching out and for your kind words about our plugin. I’m sorry to hear that you’re experiencing issues with the preview function on your website.

    In order to better assist you, I’ll need a bit more information. Please provide the following details:

    1. The URL of the website where you’re experiencing this issue.
    2. The version of the plugin you’re currently using.
    3. The browser (and its version) you’re using when encountering this issue.
    4. A brief description of the steps you take before the issue occurs.

    If you could also include any relevant screenshots or error messages in the browser console, it would be very helpful.

    Once I have this information, I’ll be able to investigate the issue further and provide you with the appropriate assistance.

    Looking forward to your response and helping you resolve this issue.

    Thread Starter typodiva26coho

    (@typodiva26coho)

    3 years ago

    Hi Slava,

    thanks for your response and your help :). Ok, here are some informations:

    1. URL: [ redundant link removed ]
    2. Plugin Version: 1.7.5
    3. Browser: Safari 16.4
    4. I go to the customizer, choose Cookie Notice & Consent Banner.
      And there is no preview of the banner
      The banner works, only the preview does not work.
    5. I don’t get out of this list… 😉 Kind regards, Conny
    Plugin Contributor Slava Shevchenko

    (@kaganvmz)

    3 years ago

    Hi @typodiva26coho,

    I’m glad to inform you that we have fixed the issue you mentioned earlier. Please update the plugin and test the fix.

    After updating the plugin, please clear your browser’s cache and try the preview function again. If you still encounter any issues, don’t hesitate to reach out, and we’ll be more than happy to help.

    We appreciate your support and patience as we worked on this fix. Your feedback is invaluable in helping us improve our plugin.

    Please let us know if you have any other questions or concerns.

    Thread Starter typodiva26coho

    (@typodiva26coho)

    3 years ago

    Hi Slava,

    thanks a lot for your help and the update.

    But now I have found the reason, why your plugin did not work. In Safari I have installed an extension called „Ghostery” – an ad blocker. You can see the settings for it here. After setting the third option from ON to OFF, the preview is back again. So your plugin works fine and it had never a mistake 🙂

    Thank you very much
    Kind regards, Conny

Viewing 4 replies - 1 through 4 (of 4 total)

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