WooCommerce Error
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Hi everybody,
I need some help. I have a small shop on my site, using Woocommerce. I set it up early last year and it has been working well until about two weeks ago. I noticed an error on the Woocommerce home page, the error reads “There was an error getting your inbox please try again” in a purple triangle. The front end of the website is looking fine, I only see this when I want to review/complete orders.
I have tried just about everything and can’t seem to resolve the issue. I am using storefront as a theme, I do not have the security (I think it is iThemes Security) plugin that requires the “long URL” de-activation. I have de-activated and re-activated all my plugins and I even rolled back Woocommerce to see if it was the latest version causing the problem. No luck! At this stage, everything is updated to the latest versions but the problem still persists.
If you have any suggestions or know how to fix it, I would really appreciate it!
Thanks in advance, Robin 🙂
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HI @robingeyser
Thanks for reaching out!
I understand that you are getting the error message:
There was an error getting your inbox please try againwhen you navigate toWooCommerce > Orders, correct?I’d like to understand your site properly, please share your System Status Report that you can find via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Thanks!
I have the same problem. If you could check my code as well, that would be amazing. I dont know what to do about this problem.
This is my system report:
WordPress Environment WordPress address (URL): https://resinleef.com Site address (URL): https://resinleef.com WC Version: 7.4.1 REST API Version:7.4.1 WC Blocks Version:
9.4.4 Action Scheduler Version:
3.5.4 Log Directory Writable:
WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode:
WP Cron:
Language: nl_NL External object cache: – Server Environment Server Info: Apache PHP Version: 8.0.28 PHP Post Max Size: 1 GB PHP Time Limit: 600 PHP Max Input Vars: 5000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.3.30 Max Upload Size: 1 GB Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte String:
Remote Post:
Remote Get:
Database WC Database Version: 7.4.1 WC Database Prefix: wp_ Totale database grootte: 48.47MB Database gegevens grootte: 44.87MB Database index grootte: 3.60MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_awb_critical_css: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 11.02MB + Index: 0.08MB + Engine InnoDB wp_postmeta: Data: 1.34MB + Index: 0.42MB + Engine InnoDB wp_posts: Data: 27.02MB + Index: 0.23MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpml_mails: Data: 0.25MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment: 124 avada_faq: 1 custom_css: 1 customize_changeset: 2 fusion_element: 21 fusion_form: 6 fusion_icons: 3 fusion_tb_layout: 12 fusion_tb_section: 24 fusion_template: 3 mailpoet_page: 1 nav_menu_item: 53 page: 22 post: 17 product: 31 product_variation: 84 revision: 590 shop_coupon: 1 shop_order: 3 shop_order_refund: 2 themefusion_elastic: 1 woo_product_tab: 1 wp_global_styles: 1 wpcf7_contact_form: 1 Security Secure connection (HTTPS):
Hide errors from visitors:
Active Plugins (10) Avada Builder: door ThemeFusion – 3.9.2 Avada Core: door ThemeFusion – 5.9.2 Img Title Removal: door Ivan Glauser – 1.1 Mollie Payments for WooCommerce: door Mollie – 7.3.5 reSmush.it Image Optimizer: door reSmush.it – 0.4.11 Onder constructie: door WebFactory Ltd – 3.97 UpdraftPlus - Backup/Restore: door UpdraftPlus.Com DavidAnderson – 1.22.24 WooCommerce: door Automattic – 7.4.1 WP Mail SMTP: door WPForms – 3.7.0 Custom Product Tabs for WooCommerce: door YIKES Inc. – 1.8.2 Inactive Plugins (5) Contact Form 7: door Takayuki Miyoshi – 5.7.4 W3 Total Cache: door BoldGrid – 2.3.0 WP Content Copy Protection & No Right Click: door wp-buy – 3.5.2 WPForms Lite: door WPForms – 1.8.0.1 WP Mail Logging: door SendLayer – 1.10.5 Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories:
Order datastore: WC_Order_Data_Store_CPT WC Pages Winkelbasis: #2110 - /shop/ Winkelwagen:
Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok. Afrekenen:
Pagina heeft geen [woocommerce_checkout] shortcode of het woocommerce/checkout blok. Mijn account:
De pagina moet als Openbaar zijn ingesteld Algemene voorwaarden:
Pagina niet ingesteld Theme Name: Avada Version: 7.9.2 Author URL: https://themeforest.net/user/ThemeFusion Child Theme:
– Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema WooCommerce Support:
Templates Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron:
Next scheduled: 2023-03-07 10:03:00 +00:00 Options:
Notes: 57 Onboarding: completed Action Scheduler Afgerond: 254 Oldest: 2023-02-04 23:23:14 +0000 Newest: 2023-03-07 09:14:37 +0000 Mislukt: 17 Oldest: 2023-02-23 21:05:28 +0000 Newest: 2023-03-07 09:13:49 +0000 In afwachting: 3 Oldest: 2023-03-08 05:09:41 +0000 Newest: 2023-03-13 14:10:44 +0000 Status report information Generated at: 2023-03-07 09:35:36 +00:00 `
I also have an error log but I dont know how to post it on github. Do I need to make an account?
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This reply was modified 3 years, 1 month ago by
resinleef.
Thanks so much for your response, @xue28
Please find my status report here:
` ### WordPress Environment ### WordPress address (URL): https://www.bellala.co.za Site address (URL): https://www.bellala.co.za WC Version: 7.4.1 REST API Version: ✔</img> 7.4.1 WC Blocks Version: ✔</img> 9.4.4 Action Scheduler Version: ✔</img> 3.5.4 Log Directory Writable: ✔</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔</img> Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.38-MariaDB Max Upload Size: 2 MB Default Timezone is UTC: ✔</img> fsockopen/cURL: ✔</img> SoapClient: ✔</img> DOMDocument: ✔</img> GZip: ✔</img> Multibyte String: ✔</img> Remote Post: ✔</img> Remote Get: ✔</img> ### Database ### WC Database Version: 7.4.1 WC Database Prefix: wpoo_ Total Database Size: 22.46MB Database Data Size: 21.51MB Database Index Size: 0.95MB wpoo_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM wpoo_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_actionscheduler_actions: Data: 0.11MB + Index: 0.06MB + Engine MyISAM wpoo_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_actionscheduler_logs: Data: 0.09MB + Index: 0.07MB + Engine MyISAM wpoo_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wpoo_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_gdbc_attempts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_options: Data: 2.78MB + Index: 0.08MB + Engine MyISAM wpoo_postmeta: Data: 9.47MB + Index: 0.34MB + Engine MyISAM wpoo_posts: Data: 8.67MB + Index: 0.14MB + Engine MyISAM wpoo_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_usermeta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM wpoo_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM wpoo_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wpoo_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wotv_woo_track_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpoo_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_yaysmtp_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpoo_yoast_indexable: Data: 0.12MB + Index: 0.05MB + Engine MyISAM wpoo_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM wpoo_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM ### Post Type Counts ### attachment: 154 customize_changeset: 12 custom_css: 2 elementor-hf: 1 elementor_library: 3 nav_menu_item: 7 page: 15 post: 2 product: 30 product_variation: 22 revision: 1104 shopengine-template: 2 shop_order: 18 wpforms: 6 wp_global_styles: 4 yaymail_template: 11 ### Security ### Secure connection (HTTPS): ✔</img> Hide errors from visitors: ✔</img> ### Active Plugins (17) ### WPBruiser: by Mihai Chelaru – 3.1.43 CAPTCHA 4WP: by WP White Security – 7.1.1 Akismet Anti-Spam: by Automattic – 5.0.2 Easy Google Fonts: by Titanium Themes – 2.0.4 Elementor: by Elementor.com – 3.11.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.24 Use Any Font: by Dnesscarkey – 6.3.01 Out of Stock Message for WooCommerce: by coderstime – 1.0.6 Widget Options: by Widget Options Team – 3.8.10 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1 WooCommerce Payfast Gateway: by WooCommerce – 1.5.1 WooCommerce: by Automattic – 7.4.1 ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.5.6 Yoast SEO: by Team Yoast – 20.2.1 WP Mail SMTP: by WPForms – 3.7.0 WPForms Lite: by WPForms – 1.8.0.2 YayMail - WooCommerce Email Customizer: by YayCommerce – 3.2.1 ### Inactive Plugins (3) ### Jetpack: by Automattic – 11.8.4 My Custom Functions: by Space X-Chimp – 4.51 ShopEngine: by Wpmet – 4.0.1 ### Settings ### API Enabled: – Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔</img> Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: ❌</img> Page not set Basket: #33 - /cart/ Checkout: #34 - /checkout/ My account: ❌</img> Page not set Terms and conditions: #98 - /terms-of-service/ ### Theme ### Name: Storefront Version: 4.2.0 Author URL: https://woocommerce.com/ Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔</img> ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: ✔</img> Next scheduled: 2023-03-07 12:27:13 +00:00 Options: ✔</img> Notes: 78 Onboarding: completed ### Action Scheduler ### Complete: 390 Oldest: 2023-02-07 17:15:38 +0000 Newest: 2023-03-07 11:39:16 +0000 Failed: 7 Oldest: 2023-02-20 12:52:37 +0000 Newest: 2023-03-02 18:06:38 +0000 Pending: 6 Oldest: 2023-03-07 11:39:20 +0000 Newest: 2023-03-09 17:57:34 +0000 ### Status report information ### Generated at: 2023-03-07 11:39:23 +00:00<strong>WordPress Environment</strong> WordPress address (URL): https://www.bellala.co.za Site address (URL): https://www.bellala.co.za WC Version: 7.4.1 REST API Version: ✔</img> 7.4.1 WC Blocks Version: ✔</img> 9.4.4 Action Scheduler Version: ✔</img> 3.5.4 Log Directory Writable: ✔</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔</img> Language: en_GB External object cache: – <strong>Server Environment</strong> Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.38-MariaDB Max Upload Size: 2 MB Default Timezone is UTC: ✔</img> fsockopen/cURL: ✔</img> SoapClient: ✔</img> DOMDocument: ✔</img> GZip: ✔</img> Multibyte String: ✔</img> Remote Post: ✔</img> Remote Get: ✔</img> <strong>Database</strong> WC Database Version: 7.4.1 WC Database Prefix: wpoo_ Total Database Size: 22.46MB Database Data Size: 21.51MB Database Index Size: 0.95MB wpoo_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM wpoo_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_actionscheduler_actions: Data: 0.11MB + Index: 0.06MB + Engine MyISAM wpoo_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_actionscheduler_logs: Data: 0.09MB + Index: 0.07MB + Engine MyISAM wpoo_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wpoo_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_gdbc_attempts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_options: Data: 2.78MB + Index: 0.08MB + Engine MyISAM wpoo_postmeta: Data: 9.47MB + Index: 0.34MB + Engine MyISAM wpoo_posts: Data: 8.67MB + Index: 0.14MB + Engine MyISAM wpoo_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_usermeta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM wpoo_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM wpoo_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wpoo_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wotv_woo_track_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpoo_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_yaysmtp_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpoo_yoast_indexable: Data: 0.12MB + Index: 0.05MB + Engine MyISAM wpoo_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM wpoo_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpoo_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpoo_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM <strong>Post Type Counts</strong> attachment: 154 customize_changeset: 12 custom_css: 2 elementor-hf: 1 elementor_library: 3 nav_menu_item: 7 page: 15 post: 2 product: 30 product_variation: 22 revision: 1104 shopengine-template: 2 shop_order: 18 wpforms: 6 wp_global_styles: 4 yaymail_template: 11 <strong>Security</strong> Secure connection (HTTPS): ✔</img> Hide errors from visitors: ✔</img> <strong>Active Plugins (17)</strong> WPBruiser: by Mihai Chelaru – 3.1.43 CAPTCHA 4WP: by WP White Security – 7.1.1 Akismet Anti-Spam: by Automattic – 5.0.2 Easy Google Fonts: by Titanium Themes – 2.0.4 Elementor: by Elementor.com – 3.11.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.24 Use Any Font: by Dnesscarkey – 6.3.01 Out of Stock Message for WooCommerce: by coderstime – 1.0.6 Widget Options: by Widget Options Team – 3.8.10 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1 WooCommerce Payfast Gateway: by WooCommerce – 1.5.1 WooCommerce: by Automattic – 7.4.1 ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.5.6 Yoast SEO: by Team Yoast – 20.2.1 WP Mail SMTP: by WPForms – 3.7.0 WPForms Lite: by WPForms – 1.8.0.2 YayMail - WooCommerce Email Customizer: by YayCommerce – 3.2.1 <strong>Inactive Plugins (3)</strong> Jetpack: by Automattic – 11.8.4 My Custom Functions: by Space X-Chimp – 4.51 ShopEngine: by Wpmet – 4.0.1 <strong>Settings</strong> API Enabled: – Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔</img> Order datastore: WC_Order_Data_Store_CPT <strong>WC Pages</strong> Shop base: ❌</img> Page not set Basket: #33 - /cart/ Checkout: #34 - /checkout/ My account: ❌</img> Page not set Terms and conditions: #98 - /terms-of-service/ <strong>Theme</strong> Name: Storefront Version: 4.2.0 Author URL: https://woocommerce.com/ Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔</img> <strong>Templates</strong> Overrides: – <strong>Admin</strong> Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: ✔</img> Next scheduled: 2023-03-07 12:27:13 +00:00 Options: ✔</img> Notes: 78 Onboarding: completed <strong>Action Scheduler</strong> Complete: 390 Oldest: 2023-02-07 17:15:38 +0000 Newest: 2023-03-07 11:39:16 +0000 Failed: 7 Oldest: 2023-02-20 12:52:37 +0000 Newest: 2023-03-02 18:06:38 +0000 Pending: 6 Oldest: 2023-03-07 11:39:20 +0000 Newest: 2023-03-09 17:57:34 +0000 <strong>Status report information</strong> Generated at: 2023-03-07 11:39:23 +00:00And, please find my fatal errors log, here:
2023-03-02T18:00:18+00:00 CRITICAL syntax error, unexpected ‘.’, expecting end of file in /home/bellalacoc/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(103) : eval()’d code on line 8
2023-03-02T18:01:15+00:00 CRITICAL syntax error, unexpected ‘.’, expecting end of file in /home/bellalacoc/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(103) : eval()’d code on line 8
The ‘my custom functions’ plugin, it has been de-activated for a long time but is unable to delete fully.
There is also a Payfast error that took place on the 27th of Feb, Payfast is the payment gateway used in my region. I just saw that error for the first time now and am thinking it might be the problem but I’m unsure how to solve it. I’m also not sure if it is safe to share those files because the order information is held within, could you advise on what I should be looking for?
Thank you!
Hi @robingeyser,
Could you please go to your website wp-content/plugins/ directory through filemanager/ FTP and take the backup of my custom functions plugin folder and completely delete this plugin.Also, please deactivate the Payfast plugin and see if it resolves the issue.
Here’s how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how it goes.
Hello,
I have successfully removed my custom functions, thank you for the instructions.
I then went and deactivated every single plugin and the error still shows up so it must be an issue with WooCommerce?
Please advise, thank you.
I have also just changed themes and the error is still there.
Looking forward to hearing from you, thanks.
Hi @robingeyser
I understand that after performing the full conflict test, switching to the default Storefront theme and only WooCommerce plugin is enabled, the error still persists, correct?
Can you please check if there are any security services running on your hosting environment that might be causing this conflict?
I’d also recommend cloning your site to a staging environment without modifying your live site or impacting customers and see if the issue still persists on the staging environment. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
Let us know how it goes!
Hi @resinleef
Thanks for reaching out!
I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?
Additionally, please include your System Status Report that you can find via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.We’ll be more than happy to help there 🙂
Hi,
Yes, that is correct the error persists after checking and disabling everything else.
Thank you for the advice, I have reached out to my hosting provider to see if they have installed any security services that may be causing the conflict. I will let you know if this works.
Thanks, Robin.
@xue28 Thank you so much for your response 🙂 I made a new topic
https://wordpress.org/support/topic/woocommerce-inbox-error/#new-topic-0
Hi Robin,
Great, that sounds like a plan!
Please do let us know how this goes 🙂 We’ll be here if you need any further help.
Cheers!
Hello again,
Just wanted to send an update saying nothing has worked so far. I have checked all the plug-ins, themes and security. I also updated the php and the error is still there. I think it must be a WooCommerce issue and hope it resolves itself with the next plug-in update. The website and purchases are still functioning so it’s not a massive train smash but I still want to resolve it if possible.
Please let me know if you think I’ve missed something else that could be causing it.
Thanks, Robin 🙂
Hi @robingeyser ,
I’m sorry to hear that you are still experiencing this issue!
I understand this is visible in your SSR, however, just to be certain, could you please navigate to WP Admin → Settings → General and ensure that both the WordPress Address (URL) and the Site Address (URL) are identical, including the
https://prefix?:
We strongly recommend ensuring that you have a good backup of your full site and database before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.
PHP Post Max Size: 8 MB PHP Time Limit: 30 Max Upload Size: 2 MBAdditionally, as per the System Status Report you provided, I can see a couple of settings in your server configuration that may also be contributing to this:
Could I ask you to try increasing both the
PHP Post Max SizeandMax Upload Sizeto 128MB temporarily, and thePHP Time Limitto 300 and see if this makes any difference? If you’re not sure how to do this, your hosts should be able to assistThis will help us identify if the issue is coming from the current server configuration.
Let us know how this goes!
Hello,
My URL’s are the same. I will have to check with my hosting about increasing the PHP limits.
Thanks for the advice, I will get back to you on how this goes!
Hi Robin,
Great, thanks for confirming 🙂
Please let us know the outcome after the PHP limits have been increased. We’ll be happy to help troubleshoot further should the issue persist.
Cheers!
Hi @robingeyser ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.
Cheers!
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