Hi @leovictoria
While your site is publicly accessible, we cannot access your site’s XML-RPC file:
https://househuntvictoria.ca/xmlrpc.php
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
XML-RPC server accepts POST requests only.
You can see a working example here:
https://wp.cloud/xmlrpc.php
Since your site returns an error for this page, I would recommend that you check the following:
- Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
- Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
- Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack
Thanks! Turns out that Cloudways disables it by default for security reasons. For future reference: https://support.cloudways.com/en/articles/5127178-disable-xmlrpc-in-wordpress-applications
I haven’t decided whether it’s worth enabling yet, seems like other than Jetpack nothing depends on it.
Most hosts allow you to leave XML-RPC access disabled, but allow Jetpack and other plugins to access it by allowlisting IP addresses. I’d recommend asking Cloudways about that. You can find the Jetpack IP addresses here.
