Hi @paskalius –
Before looking into this, your site will need a working connection to Jetpack. At present, that connection is broken.
Would you please delete Jetpack and then reinstall it as a first step here? You can follow these steps to do that:
- Start at Plugins → Installed Plugins.
- If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
- Go to Plugins → Add New.
- Search for “Jetpack by WordPress.com”.
- Click Install and then Activate.
When Jetpack is installed, click the green Set up Jetpack button to reconnect.
This handy guide explains that process in more detail:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack
You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.
Let us know when you have done that.
Hello @paskalius,
It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!
