Missing Jetpack stats since recent update

  • Resolved kldckldc

    (@kldckldc)


    3 years, 4 months ago

    Hello, I’m having a problem with missing stats on two of my sites that I noticed recently after a Jetpack update. Jetpack has not been updated on the third site so I still have stats there. I’m at the end of year point where I post my most popular postings for 2022. Can you help me get this fixed please? I’m a long-time Jetpack user and my sites have been up for 10 years. I have looked through other postings on this issue and looks like I need additional help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    3 years, 4 months ago

    Hi @kldckldc –

    In order for Jetpack Stats to work on your sites, you must have the Jetpack plugin installed and connected to WordPress.com/ On the two sites that you referenced, it doesn’t appear that Jetpack is installed.

    Could you please install Jetpack and connect it to WordPress.com? Once that is done, you will want to make sure the stats module is turned on.

    Thread Starter kldckldc

    (@kldckldc)

    3 years, 4 months ago

    Jetpack was already installed on both sites. I have connected both sites to WordPress.com (or so it appears on my side). When I try to add the stats via clicking on MyJetpack Extras, I end up getting a blank screen on Jetpack for both sites. Am I not showing as having the sites connected to WordPress.com? What’s next?

    Just noticed I had “Jetpack Boost” installed instead of “Jetpack.” I deactivated and deleted “Jetpack Boost.” Tried to install the regular “Jetpack” again and am getting an error stating “installation failed. destination folder already exists.”

    OK, so here’s what I did. Went into my hosting at server level and deleted the “Jetpack” folder. Then reinstalled “Jetpack” on the food site. Stats are being calculated now so that should be working soon. Did same on garden site and now it appears to be working. No idea how I got Jetpack Boost installed instead of the regular Jetpack.

    Thanks.

    • This reply was modified 3 years, 4 months ago by kldckldc.
    • This reply was modified 3 years, 4 months ago by kldckldc. Reason: fixed it myself
    Plugin Support lastsplash (a11n)

    (@lastsplash)

    3 years, 4 months ago

    I’m glad that you got this sorted out.

    I’m going to mark this thread as resolved. If you have additional questions about Jetpack in the future, feel free to open a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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