Multiple Issues with your plugin

  • Resolved caddyboy0103

    (@caddyboy0103)


    3 years, 4 months ago

    Not sure where to start. I have a multisite configuration (atlantishosting.net), and no matter what, jetpack won’t connect. On the main site, we receive an an error (this is gong to be real helpful for you, here’s the error “An error occurred. Please try again.”) and it wont connect on the main site. Can’t inset any configuration changes whatsoever, it just has a button that says “Setup Jetpack” as if it’s that easy.

    Moving onto our sites (here’s one, brandyourlifeprintworks.com), we use domain mapping, and forget about any site on the network connecting to jetpack using the FQDN, it doesn’t work. We receive this error which leads us to believe you have archived the network domain name and not the FQDN (why?)

    Invalid request, please go back and try again.
    Error Code: invalid_request
    Error Message: The URL stored by the Jetpack servers does not match your site. Please try disabling the Jetpack plugin, re-enable it, then connect again.

    I tried to disable and re-enable the plugin which did not work. The only way I was able to connect jetpack was having it activated at the site level rather than the network level, AND we used the network domain name (not the FQDN). This method of connecting will not work. I have read the documentation on your site with no successful resolution.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    3 years, 4 months ago

    Hi there

    I can’t find any reference to brandyourlifeprintworks.com in our system. We will likely need more information to help with this.

    Could you contact us via this contact form and mention this thread?

Viewing 1 replies (of 1 total)

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