WP Statistics emails failed

  • Resolved pinetribewcf

    (@pinetribewcf)


    3 years, 4 months ago

    Hi,

    Thank you for your plugin. It’s amazing. But I have an issue with it. So I’ll explain the problem:
    1. I don’t get any emails with statistics (reports) (I added all shortcodes in settings).
    2. Everything worked fine until (to my mind) Dec 06, 2022. It was the last report.
    3. I tried to solve the issue:
    – installed WP Crontrol;
    – I found hooks which were not executed: wp_statistics_report_hook , wp_statistics_add_visit_hook , wp_statistics_referrerspam_hook . I tried to execute them by myself but it doesn’t work. I deleted them too. The same issue.
    – deactivated and reinstalled WP Statistics and deleted previous crons – the same issue.
    4. To my mind this issue was discovered after nearest plugin’s update.

    What can I do else?

    • This topic was modified 3 years, 4 months ago by pinetribewcf.
    • This topic was modified 3 years, 4 months ago by pinetribewcf.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Mostafa Soufi

    (@mostafas1990)

    3 years, 4 months ago

    Hi,

    I appreciate your detailed explanation of the issue. The send email functionality must be tested in advance, do you use any SMTP plugins?

    For debugging and see the error of the mail, you can use this hook in functions.php in your theme

    add_action('wp_mail_failed', function (\WP_Error $error) {
    file_put_contents('log-mail', print_r($error->get_error_message(), 1));
});

    Also, don’t forget to check the WP Statistics log file, it’s in wp-content/uploads/wp-statistics/debug.log

    Thread Starter pinetribewcf

    (@pinetribewcf)

    3 years, 4 months ago

    My answers:
    1. I don’t have any installed SMTP plugins.
    2. Added your code.
    3. I checked WP Statistics log file in wp-content/uploads/wp-statistics/debug.log. Here it is:

    2022-11-29 06:07:51: The address 104.20.138.65 is not in the database.
2022-12-12 05:35:15: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:44:44: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:46:07: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:47:52: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:48:58: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:49:13: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:51:59: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:53:19: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 06:06:52: Duplicate entry '2022-12-13' for key 'unique_date'
    Plugin Author Mostafa Soufi

    (@mostafas1990)

    3 years, 4 months ago

    Thank you for replying, can you please also this log file? log-mail

    Should be on the root directory.

    Thread Starter pinetribewcf

    (@pinetribewcf)

    3 years, 4 months ago

    Sorry, I didn’t find it.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    3 years, 4 months ago

    Let’s change to use our logger functionality to see the error.

    add_action('wp_mail_failed', function ($error) {
    \WP_Statistics::log($error->get_error_message());
});

    Then, try to run the WP Statistics cron manually and check the log wp-content/uploads/wp-statistics/debug.log

    Thread Starter pinetribewcf

    (@pinetribewcf)

    3 years, 4 months ago

    Just changed logger functionality, ran cron manually – nothing changed. Here it is from debug.log:

    2022-11-29 06:07:51: The address 104.20.138.65 is not in the database.
2022-12-12 05:35:15: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:44:44: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:46:07: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:47:52: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:48:58: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:49:13: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:51:59: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 05:53:19: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-12 06:06:52: Duplicate entry '2022-12-13' for key 'unique_date'
2022-12-14 06:08:29: Duplicate entry '2022-12-15' for key 'unique_date'
2022-12-15 05:17:00: Duplicate entry '2022-12-16' for key 'unique_date'
2022-12-15 05:17:02: Duplicate entry '2022-12-16' for key 'unique_date'

    And here are WP_Statistics crons:

    wp_statistics_report_hook
Изменить | Запустить сейчас | Pause | Удалить
Отсутствует	2022-12-16 20:16:47
23 часа 59 минут	 Отсутствует	Каждый день
Выбрать эту строку	wp_statistics_add_visit_hook
Изменить | Запустить сейчас | Pause | Удалить
Отсутствует	2022-12-16 20:17:00
23 часа 59 минут	 Отсутствует	Каждый день
Выбрать эту строку	wp_statistics_referrerspam_hook
Изменить | Запустить сейчас | Pause | Удалить
Отсутствует	2022-12-22 20:17:10
6 дней 23 часа	 Отсутствует	Один раз в неделю

    It’s in russian, but here is interesting message in the field “Action” – “Отсутствует” which means that “Absent” (no action). It’s look like that it doesn’t do anything.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    3 years, 4 months ago

    Weird indeed, can you please make sure your server can’t send the email? you can send a test email at https://wordpress.org/plugins/wp-mail-smtp/

    Also, this plugin might help us somehow https://wordpress.org/plugins/wp-mail-logging/

    Thread Starter pinetribewcf

    (@pinetribewcf)

    3 years, 1 month ago

    I did it after 3 months. So the main problem that my hosting has some limitations with emails and I couldn’t get any statistics. But it’s interesting that WP Statistics was sending successfully email after reset.

    So how to solve this problem: I installed plugin “WP SMTP” and now it works.

    Thank you for support!!!

Viewing 8 replies - 1 through 8 (of 8 total)

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