Error saving settings

Hello,

Thanks for your message.

I cannot save any settings within the Woocommerce Payments extension and have the Error saving settings warning.

Sorry to hear that.

Please send us a screenshot of the error on your end, you might want to use https://snipboard.io to send screenshots – please follow the instructions on that page, then paste the URL in this thread.

As a first step, please share a copy of your site’s System Status Report: You can find it by going to WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Thread Starter

(@kabodhidss)

Hi Igor, Thank you for your response.

You can find the screenshot here – https://digitalstartupsolutions.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-7.56.42-am.png

This is my Status Report: (the Woo pages not set are using the Elementor Woo modules on those pages)


### WordPress Environment ###

WordPress address (URL): https://digitalstartupsolutions.com
Site address (URL): https://digitalstartupsolutions.com
WC Version: 7.1.1
REST API Version: ✔ 7.1.1
WC Blocks Version: ✔ 8.7.6
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.1.1
WC Database Prefix: rbv_
Total Database Size: 77.40MB
Database Data Size: 71.28MB
Database Index Size: 6.12MB
rbv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
rbv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
rbv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
rbv_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
rbv_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
rbv_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
rbv_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_options: Data: 6.25MB + Index: 0.17MB + Engine InnoDB
rbv_postmeta: Data: 37.41MB + Index: 1.33MB + Engine InnoDB
rbv_posts: Data: 13.36MB + Index: 0.39MB + Engine InnoDB
rbv_sgs_log_events: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
rbv_sgs_log_visitors: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
rbv_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_uap_action_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
rbv_uap_action_log_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_uap_closure_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_uap_closure_log_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_uap_recipe_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_uap_trigger_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
rbv_uap_trigger_log_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
rbv_usermeta: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
rbv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
rbv_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
rbv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wc_comments_subscription: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_wc_feedback_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_wc_follow_users: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
rbv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_wc_phrases: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
rbv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wc_users_rated: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_wc_users_voted: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
rbv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wfblockediplog: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
rbv_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
rbv_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
rbv_wfhits: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
rbv_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
rbv_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wflogins: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
rbv_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rbv_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rbv_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
rbv_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rbv_yoast_indexable: Data: 0.39MB + Index: 0.33MB + Engine InnoDB
rbv_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
rbv_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rbv_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rbv_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 290
bp-email: 21
bp-group-type: 2
bp-invite: 2
bp-member-type: 1
custom_css: 1
elementor_library: 123
elementor_snippet: 3
et_pb_layout: 5
forum: 5
mailpoet_page: 1
nav_menu_item: 26
oembed_cache: 2
page: 34
post: 14
product: 10
revision: 692
sfwd-courses: 7
sfwd-lessons: 12
sfwd-topic: 33
shop_coupon: 1
shop_order: 4
topic: 2
tribe_events: 2
tribe_organizer: 1
tribe_venue: 1
uo-action: 10
uo-recipe: 7
uo-trigger: 7
wp_block: 2
wp_global_styles: 3
wp_router_page: 1
wpcode: 2
wpdiscuz_form: 1
wpforms: 3
wpt_product_table: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (27) ###

ManageWP - Worker: by GoDaddy – 4.9.15
Gravity Forms: by Gravity Forms – 2.6.8
Advanced Post Queries: by Shabti Kaplan – 1.1.0
Custom Permalinks: by Sami Ahmed Siddiqui – 2.4.0
Elementor Pro: by Elementor.com – 3.8.2
Elementor: by Elementor.com – 3.9.0
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
Site Kit by Google: by Google – 1.89.0
Gravity Forms ActiveCampaign Add-On: by Gravity Forms – 2.0
Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.1
Header and Footer Scripts: by Digital Liberation – 2.2.1
If Menu - Visibility control for menus: by Layered – 0.16.3
Loco Translate: by Tim Whitlock – 2.6.3
Plugins Garbage Collector (Database Cleanup) Old!: by Vladimir Garagulya – 0.14
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.7
SiteGround Optimizer: by SiteGround – 7.2.9
SiteGround Security: by SiteGround – 1.3.8
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.32
SVG Support: by Benbodhi – 2.5.4
Product Table for WooCommerce by codeAstrology (WooproductTable): by CodeAstrology Team – 3.3.3
WooCommerce Payments: by Automattic – 5.1.2
WooCommerce: by Automattic – 7.1.1
Yoast SEO: by Team Yoast – 19.11
Worth The Read: by Well Done Marketing – 1.12
WP-Bigfoot: by Adam Martinez – 2.1
WP Mail SMTP: by WPForms – 3.6.1
WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy – 1.0.0

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: ❌ Page not set
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #23384 - /account/
Terms and conditions: #23075 - /terms-and-conditions/

### Theme ###

Name: Hello Elementor Child theme of hello-elementor
Version: 2.5.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-12-09 03:44:19 +10:00
Options: ✔
Notes: 115
Onboarding: completed

### WooCommerce Payments ###

Version: 5.1.2
Connected to WPCOM: Yes
Blog ID: 206493134
Account ID: acct_1KzDyW2HFmsSNHey

### Action Scheduler ###

Complete: 180
Oldest: 2022-11-08 12:13:26 +1000
Newest: 2022-12-08 21:46:14 +1000

Failed: 1
Oldest: 2022-05-14 15:52:27 +1000
Newest: 2022-05-14 15:52:27 +1000

Pending: 2
Oldest: 2022-12-09 08:24:48 +1000
Newest: 2022-12-09 21:46:14 +1000

### Status report information ###

Generated at: 2022-12-09 06:58:05 +10:00

Igor H

(@ihereira)

Hi,

Can you clear the site and browser cache? Then please check again if the issue persists.

If that does not help, please navigate under WooCommerce > System Status > Logs (Select WooCommerce Payments from the drop-down, and share the errors that are visible).

Thanks.

Thread Starter

(@kabodhidss)

Hi, all the caches has been cleared multiple times with no effect

Here is a log

Thanks for looking at this

2022-11-08T04:25:39+00:00 INFO ENVIRONMENT: array (
  'WP_User' => 'Guest (non logged-in user)',
  'HTTP_REFERER' => 'https://digitalstartupsolutions.com/wp-admin/admin.php?page=gf_edit_forms&view=settings&subview=gravityformsactivecampaign&id=1&fid=2',
  'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15',
  'REQUEST_URI' => '/wp-admin/admin.php?page=gf_edit_forms&id=1&gf_ajax_save=ec9ppo41q',
  'DOING_AJAX' => false,
  'DOING_CRON' => false,
  'WP_CLI' => false,
)
2022-11-08T04:25:39+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=0
2022-11-08T04:25:39+00:00 INFO HEADERS: array (
  'Content-Type' => 'application/json; charset=utf-8',
  'User-Agent' => 'WooCommerce Payments/4.9.0',
)
2022-11-08T04:25:40+00:00 INFO RESPONSE: array (
  'account_id' => 'acct_1KzDyW2HFmsSNHey',
  'email' => '(redacted)',
  'live_publishable_key' => 'pk_live_iBIpeqzKOOx2Y8PFCRBfyMU000Q7xVG4Sn',
  'test_publishable_key' => 'pk_test_51ETDmyFuiXB5oUVxwSobQMW5Tno1GclIq7ePZWzLeW4q8oa7Zb8hI5VfwI5sNT5nXuKYinLukNvGCXmsQXAoDGHG00MqHqlYHR',
  'is_live' => true,
  'has_pending_requirements' => false,
  'has_overdue_requirements' => false,
  'current_deadline' => NULL,
  'status' => 'complete',
  'capabilities' => 
  array (
    'bancontact_payments' => 'active',
    'card_payments' => 'active',
    'eps_payments' => 'active',
    'giropay_payments' => 'active',
    'ideal_payments' => 'active',
    'p24_payments' => 'active',
    'sepa_debit_payments' => 'active',
    'sofort_payments' => 'active',
    'transfers' => 'active',
    'afterpay_clearpay_payments' => 'unrequested',
    'au_becs_debit_payments' => 'unrequested',
  ),
  'capability_requirements' => 
  array (
    'afterpay_clearpay_payments' => 
    array (
      0 => 'business_profile.support_phone',
    ),
    'au_becs_debit_payments' => 
    array (
    ),
    'bancontact_payments' => 
    array (
    ),
    'card_payments' => 
    array (
    ),
    'eps_payments' => 
    array (
    ),
    'giropay_payments' => 
    array (
    ),
    'ideal_payments' => 
    array (
    ),
    'p24_payments' => 
    array (
    ),
    'sepa_debit_payments' => 
    array (
    ),
    'sofort_payments' => 
    array (
    ),
    'transfers' => 
    array (
    ),
  ),
  'payments_enabled' => true,
  'deposits' => 
  array (
    'status' => 'enabled',
    'interval' => 'daily',
    'weekly_anchor' => '',
    'monthly_anchor' => NULL,
    'delay_days' => 2,
    'completed_waiting_period' => true,
    'minimum_deposit_amounts' => 
    array (
      'aud' => 500,
      'cad' => 500,
      'chf' => 500,
      'dkk' => 5000,
      'eur' => 500,
      'gbp' => 500,
      'hkd' => 5000,
      'nok' => 5000,
      'nzd' => 500,
      'sek' => 5000,
      'sgd' => 500,
      'usd' => 500,
    ),
  ),
  'statement_descriptor' => 'DIGISTARTUPSOLUTIONS',
  'latest_tos_agreement' => 
  array (
    'date' => '2022-05-14 05:57:14',
    'source' => 'signup',
    'is_current_version' => true,
  ),
  'fees' => 
  array (
    'base' => 
    array (
      'percentage_rate' => 0.01750000000000000166533453693773481063544750213623046875,
      'fixed_rate' => 30,
      'currency' => 'aud',
    ),
    'discount' => 
    array (
    ),
    'card' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.01750000000000000166533453693773481063544750213623046875,
        'fixed_rate' => 30,
        'currency' => 'aud',
      ),
      'additional' => 
      array (
        'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
        'fixed_rate' => 0,
        'currency' => 'aud',
      ),
      'fx' => 
      array (
        'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
      ),
    ),
    'bancontact' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.01400000000000000029143354396410359186120331287384033203125,
        'fixed_rate' => 30,
        'currency' => 'aud',
      ),
      'additional' => 
      array (
        'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
        'fixed_rate' => 0,
        'currency' => 'aud',
      ),
      'fx' => 
      array (
        'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
      ),
    ),
    'eps' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.0179999999999999986399767948341832379810512065887451171875,
        'fixed_rate' => 30,
        'currency' => 'aud',
      ),
      'additional' => 
      array (
        'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
        'fixed_rate' => 0,
        'currency' => 'aud',
      ),
      'fx' => 
      array (
        'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
      ),
    ),
    'ideal' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0,
        'fixed_rate' => 80,
        'currency' => 'aud',
      ),
      'additional' => 
      array (
        'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
        'fixed_rate' => 0,
        'currency' => 'aud',
      ),
      'fx' => 
      array (
        'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
      ),
    ),
    'giropay' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.01400000000000000029143354396410359186120331287384033203125,
        'fixed_rate' => 30,
        'currency' => 'aud',
      ),
      'additional' => 
      array (
        'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
        'fixed_rate' => 0,
        'currency' => 'aud',
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      'fx' => 
      array (
        'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
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    ),
    'p24' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.021999999999999998723243521681069978512823581695556640625,
        'fixed_rate' => 30,
        'currency' => 'aud',
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      'additional' => 
      array (
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        'fixed_rate' => 0,
        'currency' => 'aud',
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      'fx' => 
      array (
        'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
        'fixed_rate' => 0,
        'currency' => 'usd',
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      'discount' => 
      array (
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    ),
    'sofort' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.01400000000000000029143354396410359186120331287384033203125,
        'fixed_rate' => 30,
        'currency' => 'aud',
      ),
      'additional' => 
      array (
        'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
        'fixed_rate' => 0,
        'currency' => 'aud',
      ),
      'fx' => 
      array (
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        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
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    ),
    'sepa_debit' => 
    array (
      'base' => 
      array (
        'percentage_rate' => 0.008000000000000000166533453693773481063544750213623046875,
        'fixed_rate' => 30,
        'currency' => 'aud',
        'fee_cap' => 800,
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      'additional' => 
      array (
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        'fixed_rate' => 0,
        'currency' => 'aud',
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      'fx' => 
      array (
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        'fixed_rate' => 0,
        'currency' => 'usd',
      ),
      'discount' => 
      array (
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  ),
  'capital' => 
  array (
    'has_active_loan' => false,
    'has_previous_loans' => false,
    'loans' => 
    array (
    ),
  ),
  'fraud_services' => 
  array (
    'stripe' => 
    array (
    ),
    'sift' => 
    array (
      'beacon_key' => 'affbdadb36',
      'sandbox_beacon_key' => '6ad0ad748b',
    ),
  ),
  'store_currencies' => 
  array (
    'default' => 'aud',
    'supported' => 
    array (
      0 => 'aud',
    ),
  ),
  'customer_currencies' => 
  array (
    'supported' => 
    array (
      0 => 'usd',
      1 => 'aed',
      2 => 'afn',
      3 => 'all',
      4 => 'amd',
      5 => 'ang',
      6 => 'aoa',
      7 => 'ars',
      8 => 'aud',
      9 => 'awg',
      10 => 'azn',
      11 => 'bam',
      12 => 'bbd',
      13 => 'bdt',
      14 => 'bgn',
      15 => 'bif',
      16 => 'bmd',
      17 => 'bnd',
      18 => 'bob',
      19 => 'brl',
      20 => 'bsd',
      21 => 'bwp',
      22 => 'byn',
      23 => 'bzd',
      24 => 'cad',
      25 => 'cdf',
      26 => 'chf',
      27 => 'clp',
      28 => 'cny',
      29 => 'cop',
      30 => 'crc',
      31 => 'cve',
      32 => 'czk',
      33 => 'djf',
      34 => 'dkk',
      35 => 'dop',
      36 => 'dzd',
      37 => 'egp',
      38 => 'etb',
      39 => 'eur',
      40 => 'fjd',
      41 => 'fkp',
      42 => 'gbp',
      43 => 'gel',
      44 => 'gip',
      45 => 'gmd',
      46 => 'gnf',
      47 => 'gtq',
      48 => 'gyd',
      49 => 'hkd',
      50 => 'hnl',
      51 => 'hrk',
      52 => 'htg',
      53 => 'huf',
      54 => 'idr',
      55 => 'ils',
      56 => 'inr',
      57 => 'isk',
      58 => 'jmd',
      59 => 'jpy',
      60 => 'kes',
      61 => 'kgs',
      62 => 'khr',
      63 => 'kmf',
      64 => 'krw',
      65 => 'kyd',
      66 => 'kzt',
      67 => 'lak',
      68 => 'lbp',
      69 => 'lkr',
      70 => 'lrd',
      71 => 'lsl',
      72 => 'mad',
      73 => 'mdl',
      74 => 'mga',
      75 => 'mkd',
      76 => 'mmk',
      77 => 'mnt',
      78 => 'mop',
      79 => 'mro',
      80 => 'mur',
      81 => 'mvr',
      82 => 'mwk',
      83 => 'mxn',
      84 => 'myr',
      85 => 'mzn',
      86 => 'nad',
      87 => 'ngn',
      88 => 'nio',
      89 => 'nok',
      90 => 'npr',
      91 => 'nzd',
      92 => 'pab',
      93 => 'pen',
      94 => 'pgk',
      95 => 'php',
      96 => 'pkr',
      97 => 'pln',
      98 => 'pyg',
      99 => 'qar',
      100 => 'ron',
      101 => 'rsd',
      102 => 'rub',
      103 => 'rwf',
      104 => 'sar',
      105 => 'sbd',
      106 => 'scr',
      107 => 'sek',
      108 => 'sgd',
      109 => 'shp',
      110 => 'sle',
      111 => 'sll',
      112 => 'sos',
      113 => 'srd',
      114 => 'std',
      115 => 'szl',
      116 => 'thb',
      117 => 'tjs',
      118 => 'top',
      119 => 'try',
      120 => 'ttd',
      121 => 'twd',
      122 => 'tzs',
      123 => 'uah',
      124 => 'ugx',
      125 => 'uyu',
      126 => 'uzs',
      127 => 'vnd',
      128 => 'vuv',
      129 => 'wst',
      130 => 'xaf',
      131 => 'xcd',
      132 => 'xof',
      133 => 'xpf',
      134 => 'yer',
      135 => 'zar',
      136 => 'zmw',
    ),
  ),
  'country' => '(redacted)',
  'instant_deposits_eligible' => false,
  'card_present_eligible' => false,
  'has_card_readers_available' => false,
  'platform_checkout_eligible' => false,
  'business_profile' => 
  array (
    'name' => '(redacted)',
    'url' => 'https://digitalstartupsolutions.com',
    'support_address' => 
    array (
    ),
    'support_email' => NULL,
    'support_phone' => NULL,
  ),
  'branding' => 
  array (
    'icon' => NULL,
    'logo' => NULL,
    'primary_color' => NULL,
    'secondary_color' => NULL,
  ),
  'locale' => 'en_US',
  'has_more_failed_events' => false,
  'has_submitted_vat_data' => false,
  'is_documents_enabled' => false,
  'card_testing_protection_eligible' => false,
)
2022-11-08T04:25:52+00:00 INFO ENVIRONMENT: array (
  'WP_User' => 'Zed',
  'HTTP_REFERER' => 'https://digitalstartupsolutions.com/wp-login.php?redirect_to=httpsdigitalstartupsolutions.comwp-adminadmin.phppagegf_edit_formsid1gf_ajax_saveec9ppo41q&action=confirm_admin_email&wp_lang=en_US',
  'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15',
  'REQUEST_URI' => '/wp-admin/admin.php?page=gf_edit_forms&id=1&gf_ajax_save=ec9ppo41q',
  'DOING_AJAX' => false,
  'DOING_CRON' => false,
  'WP_CLI' => false,
)
2022-11-08T04:25:52+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/disputes/status_counts?test_mode=0
2022-11-08T04:25:52+00:00 INFO HEADERS: array (
  'Content-Type' => 'application/json; charset=utf-8',
  'User-Agent' => 'WooCommerce Payments/4.9.0',
)
2022-11-08T04:25:53+00:00 INFO RESPONSE: array (
)
2022-11-08T05:46:03+00:00 INFO ENVIRONMENT: array (
  'WP_User' => 'Guest (non logged-in user)',
  'HTTP_REFERER' => '--',
  'HTTP_USER_AGENT' => 'Mozilla/5.0 (compatible; MJ12bot/v1.4.8; http://mj12bot.com/)',
  'REQUEST_URI' => '/create-your-own-website-with-confidence/',
  'DOING_AJAX' => false,
  'DOING_CRON' => false,
  'WP_CLI' => false,
)
2022-11-08T05:46:03+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/currency/rates?test_mode=0&currency_from=AUD
2022-11-08T05:46:03+00:00 INFO HEADERS: array (
  'Content-Type' => 'application/json; charset=utf-8',
  'User-Agent' => 'WooCommerce Payments/4.9.0',
)
2022-11-08T05:46:03+00:00 INFO RESPONSE: array (
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  'ZWL' => 208.300213000000013607859727926552295684814453125,
)
2022-11-08T12:29:29+00:00 INFO ENVIRONMENT: array (
  'WP_User' => 'Guest (non logged-in user)',
  'HTTP_REFERER' => 'http://www.digitalstartupsolutions.com',
  'HTTP_USER_AGENT' => 'Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1',
  'REQUEST_URI' => '/',
  'DOING_AJAX' => false,
  'DOING_CRON' => false,
  'WP_CLI' => false,
)
2022-11-08T12:29:29+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/currency/rates?test_mode=0&currency_from=AUD
2022-11-08T12:29:29+00:00 INFO HEADERS: array (
  'Content-Type' => 'application/json; charset=utf-8',
  'User-Agent' => 'WooCommerce Payments/4.9.0',
)
2022-11-08T12:29:29+00:00 INFO RESPONSE: array (
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  'AFN' => 56.9943770000000000663931132294237613677978515625,
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  'BOB' => 4.4613820000000004029061528854072093963623046875,
  'BRL' => 3.34080900000000013960743672214448451995849609375,
  'BSD' => 0.647769999999999956941110212937928736209869384765625,
  'BTC' => 3.3000000000000002530094189712173147199791856110095977783203125E-5,
  'BTN' => 53.01877300000000303725755657069385051727294921875,
  'BWP' => 8.5627399999999997959321262896992266178131103515625,
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  'CDF' => 1326.439912000000049374648369848728179931640625,
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  'CLF' => 0.0214370000000000011930456622621932183392345905303955078125,
  'CLP' => 591.3558090000000220243236981332302093505859375,
  'CNH' => 4.698572999999999666442818124778568744659423828125,
  'CNY' => 4.69743400000000033145397537737153470516204833984375,
  'COP' => 3292.92082299999992756056599318981170654296875,
  'CRC' => 398.6756540000000086365616880357265472412109375,
  'CUC' => 0.647769999999999956941110212937928736209869384765625,
  'CUP' => 16.680080000000000239879227592609822750091552734375,
  'CVE' => 72.1939789999999987912815413437783718109130859375,
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  'DJF' => 114.940213999999997440681909210979938507080078125,
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  'ERN' => 9.71655200000000007776179700158536434173583984375,
  'ETB' => 34.4653270000000020445440895855426788330078125,
  'EUR' => 0.64788699999999999068478473418508656322956085205078125,
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  'FKP' => 0.56497100000000000097344354799133725464344024658203125,
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)
2022-11-08T19:06:53+00:00 INFO ENVIRONMENT: array (
  'WP_User' => 'Guest (non logged-in user)',
  'HTTP_REFERER' => '--',
  'HTTP_USER_AGENT' => 'Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)',
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  'DOING_AJAX' => false,
  'DOING_CRON' => false,
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)
2022-11-08T19:06:53+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/currency/rates?test_mode=0&currency_from=AUD
2022-11-08T19:06:53+00:00 INFO HEADERS: array (
  'Content-Type' => 'application/json; charset=utf-8',
  'User-Agent' => 'WooCommerce Payments/4.9.0',
)
2022-11-08T19:06:53+00:00 INFO RESPONSE: array (
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  'AFN' => 57.46556000000000352656570612452924251556396484375,
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  'ETB' => 34.85623700000000013687895261682569980621337890625,
  'EUR' => 0.64729300000000000725464133211062289774417877197265625,
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  'FKP' => 0.5640190000000000480895323562435805797576904296875,
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Plugin Support

Kaushik S. a11n

(@kaushiksomaiya)

Hi there @kabodhidss

I suspect you’re affected by this bug: https://github.com/Automattic/woocommerce-payments/issues/4847

There are no known steps to replicate this issue but there’s a workaround known:

– Disable and re-enable the new checkout experience.

You can disable that using the three dots menu option as shown below: (under WooCommerce > Settings > Payments)

Once done, you’ll see a button to enable it again in that same Payment methods box.

Let us know if this works for you.

Thread Starter

(@kabodhidss)

Thank you @kaushiksomaiya

That worked 🙂

Thank you for your assistance in this matter

Igor H

(@ihereira)

Hi,

That sounds like good news, this is optional, if you have a few minutes, we’d love it if you could share your experience with the community by leaving a review.

Kind regards.

Thread Starter

(@kabodhidss)