• Resolved kabodhidss

    (@kabodhidss)


    Hi, I basically have exactly the same issue as this guy – https://wordpress.org/support/topic/error-saving-settings-6/

    I cannot save any settings within the Woocommerce Payments extension and have the Error saving settings warning.

    These are the steps I have taken

    Uninstalled and reinstalled the Woocommerce Payments plugin
    Deactivated all plugins except Woocommerce and Woocommerce Payments
    Changed theme to Twenty Twenty Three
    Purged cache on browsers
    Purged cache on server

    I also have no errors in my logs file

    I don’t know what else to try?
    Any assistant would be great
    Many thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thanks for your message.

    I cannot save any settings within the Woocommerce Payments extension and have the Error saving settings warning.

    Sorry to hear that.

    Please send us a screenshot of the error on your end, you might want to use https://snipboard.io to send screenshots – please follow the instructions on that page, then paste the URL in this thread.

    As a first step, please share a copy of your site’s System Status Report: You can find it by going to WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Thread Starter kabodhidss

    (@kabodhidss)

    Hi Igor, Thank you for your response.

    You can find the screenshot here – https://digitalstartupsolutions.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-7.56.42-am.png

    This is my Status Report: (the Woo pages not set are using the Elementor Woo modules on those pages)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://digitalstartupsolutions.com
    Site address (URL): https://digitalstartupsolutions.com
    WC Version: 7.1.1
    REST API Version: ✔ 7.1.1
    WC Blocks Version: ✔ 8.7.6
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1q-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.1.1
    WC Database Prefix: rbv_
    Total Database Size: 77.40MB
    Database Data Size: 71.28MB
    Database Index Size: 6.12MB
    rbv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    rbv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    rbv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    rbv_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    rbv_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    rbv_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    rbv_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_options: Data: 6.25MB + Index: 0.17MB + Engine InnoDB
    rbv_postmeta: Data: 37.41MB + Index: 1.33MB + Engine InnoDB
    rbv_posts: Data: 13.36MB + Index: 0.39MB + Engine InnoDB
    rbv_sgs_log_events: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
    rbv_sgs_log_visitors: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    rbv_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    rbv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    rbv_uap_action_log_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_uap_closure_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_uap_closure_log_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_uap_recipe_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_uap_trigger_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    rbv_uap_trigger_log_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    rbv_usermeta: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
    rbv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    rbv_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    rbv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wc_comments_subscription: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_wc_feedback_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_wc_follow_users: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    rbv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_wc_phrases: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    rbv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wc_users_rated: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_wc_users_voted: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    rbv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wfblockediplog: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    rbv_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
    rbv_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    rbv_wfhits: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
    rbv_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    rbv_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wflogins: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    rbv_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rbv_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rbv_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    rbv_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rbv_yoast_indexable: Data: 0.39MB + Index: 0.33MB + Engine InnoDB
    rbv_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    rbv_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rbv_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rbv_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 1
    acf-field-group: 1
    attachment: 290
    bp-email: 21
    bp-group-type: 2
    bp-invite: 2
    bp-member-type: 1
    custom_css: 1
    elementor_library: 123
    elementor_snippet: 3
    et_pb_layout: 5
    forum: 5
    mailpoet_page: 1
    nav_menu_item: 26
    oembed_cache: 2
    page: 34
    post: 14
    product: 10
    revision: 692
    sfwd-courses: 7
    sfwd-lessons: 12
    sfwd-topic: 33
    shop_coupon: 1
    shop_order: 4
    topic: 2
    tribe_events: 2
    tribe_organizer: 1
    tribe_venue: 1
    uo-action: 10
    uo-recipe: 7
    uo-trigger: 7
    wp_block: 2
    wp_global_styles: 3
    wp_router_page: 1
    wpcode: 2
    wpdiscuz_form: 1
    wpforms: 3
    wpt_product_table: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.15
    Gravity Forms: by Gravity Forms – 2.6.8
    Advanced Post Queries: by Shabti Kaplan – 1.1.0
    Custom Permalinks: by Sami Ahmed Siddiqui – 2.4.0
    Elementor Pro: by Elementor.com – 3.8.2
    Elementor: by Elementor.com – 3.9.0
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
    Site Kit by Google: by Google – 1.89.0
    Gravity Forms ActiveCampaign Add-On: by Gravity Forms – 2.0
    Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.1
    Header and Footer Scripts: by Digital Liberation – 2.2.1
    If Menu - Visibility control for menus: by Layered – 0.16.3
    Loco Translate: by Tim Whitlock – 2.6.3
    Plugins Garbage Collector (Database Cleanup) Old!: by Vladimir Garagulya – 0.14
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.7
    SiteGround Optimizer: by SiteGround – 7.2.9
    SiteGround Security: by SiteGround – 1.3.8
    Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.32
    SVG Support: by Benbodhi – 2.5.4
    Product Table for WooCommerce by codeAstrology (WooproductTable): by CodeAstrology Team – 3.3.3
    WooCommerce Payments: by Automattic – 5.1.2
    WooCommerce: by Automattic – 7.1.1
    Yoast SEO: by Team Yoast – 19.11
    Worth The Read: by Well Done Marketing – 1.12
    WP-Bigfoot: by Adam Martinez – 2.1
    WP Mail SMTP: by WPForms – 3.6.1
    WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: ✔
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #23384 - /account/
    Terms and conditions: #23075 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Hello Elementor Child theme of hello-elementor
    Version: 2.5.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.6.1
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-12-09 03:44:19 +10:00
    Options: ✔
    Notes: 115
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 5.1.2
    Connected to WPCOM: Yes
    Blog ID: 206493134
    Account ID: acct_1KzDyW2HFmsSNHey
    
    ### Action Scheduler ###
    
    Complete: 180
    Oldest: 2022-11-08 12:13:26 +1000
    Newest: 2022-12-08 21:46:14 +1000
    
    Failed: 1
    Oldest: 2022-05-14 15:52:27 +1000
    Newest: 2022-05-14 15:52:27 +1000
    
    Pending: 2
    Oldest: 2022-12-09 08:24:48 +1000
    Newest: 2022-12-09 21:46:14 +1000
    
    ### Status report information ###
    
    Generated at: 2022-12-09 06:58:05 +10:00
    

    Hi,

    Can you clear the site and browser cache? Then please check again if the issue persists.

    If that does not help, please navigate under WooCommerce > System Status > Logs (Select WooCommerce Payments from the drop-down, and share the errors that are visible).

    Thanks.

    Thread Starter kabodhidss

    (@kabodhidss)

    Hi, all the caches has been cleared multiple times with no effect

    Here is a log

    Thanks for looking at this

    2022-11-08T04:25:39+00:00 INFO ENVIRONMENT: array (
      'WP_User' => 'Guest (non logged-in user)',
      'HTTP_REFERER' => 'https://digitalstartupsolutions.com/wp-admin/admin.php?page=gf_edit_forms&view=settings&subview=gravityformsactivecampaign&id=1&fid=2',
      'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15',
      'REQUEST_URI' => '/wp-admin/admin.php?page=gf_edit_forms&id=1&gf_ajax_save=ec9ppo41q',
      'DOING_AJAX' => false,
      'DOING_CRON' => false,
      'WP_CLI' => false,
    )
    2022-11-08T04:25:39+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=0
    2022-11-08T04:25:39+00:00 INFO HEADERS: array (
      'Content-Type' => 'application/json; charset=utf-8',
      'User-Agent' => 'WooCommerce Payments/4.9.0',
    )
    2022-11-08T04:25:40+00:00 INFO RESPONSE: array (
      'account_id' => 'acct_1KzDyW2HFmsSNHey',
      'email' => '(redacted)',
      'live_publishable_key' => 'pk_live_iBIpeqzKOOx2Y8PFCRBfyMU000Q7xVG4Sn',
      'test_publishable_key' => 'pk_test_51ETDmyFuiXB5oUVxwSobQMW5Tno1GclIq7ePZWzLeW4q8oa7Zb8hI5VfwI5sNT5nXuKYinLukNvGCXmsQXAoDGHG00MqHqlYHR',
      'is_live' => true,
      'has_pending_requirements' => false,
      'has_overdue_requirements' => false,
      'current_deadline' => NULL,
      'status' => 'complete',
      'capabilities' => 
      array (
        'bancontact_payments' => 'active',
        'card_payments' => 'active',
        'eps_payments' => 'active',
        'giropay_payments' => 'active',
        'ideal_payments' => 'active',
        'p24_payments' => 'active',
        'sepa_debit_payments' => 'active',
        'sofort_payments' => 'active',
        'transfers' => 'active',
        'afterpay_clearpay_payments' => 'unrequested',
        'au_becs_debit_payments' => 'unrequested',
      ),
      'capability_requirements' => 
      array (
        'afterpay_clearpay_payments' => 
        array (
          0 => 'business_profile.support_phone',
        ),
        'au_becs_debit_payments' => 
        array (
        ),
        'bancontact_payments' => 
        array (
        ),
        'card_payments' => 
        array (
        ),
        'eps_payments' => 
        array (
        ),
        'giropay_payments' => 
        array (
        ),
        'ideal_payments' => 
        array (
        ),
        'p24_payments' => 
        array (
        ),
        'sepa_debit_payments' => 
        array (
        ),
        'sofort_payments' => 
        array (
        ),
        'transfers' => 
        array (
        ),
      ),
      'payments_enabled' => true,
      'deposits' => 
      array (
        'status' => 'enabled',
        'interval' => 'daily',
        'weekly_anchor' => '',
        'monthly_anchor' => NULL,
        'delay_days' => 2,
        'completed_waiting_period' => true,
        'minimum_deposit_amounts' => 
        array (
          'aud' => 500,
          'cad' => 500,
          'chf' => 500,
          'dkk' => 5000,
          'eur' => 500,
          'gbp' => 500,
          'hkd' => 5000,
          'nok' => 5000,
          'nzd' => 500,
          'sek' => 5000,
          'sgd' => 500,
          'usd' => 500,
        ),
      ),
      'statement_descriptor' => 'DIGISTARTUPSOLUTIONS',
      'latest_tos_agreement' => 
      array (
        'date' => '2022-05-14 05:57:14',
        'source' => 'signup',
        'is_current_version' => true,
      ),
      'fees' => 
      array (
        'base' => 
        array (
          'percentage_rate' => 0.01750000000000000166533453693773481063544750213623046875,
          'fixed_rate' => 30,
          'currency' => 'aud',
        ),
        'discount' => 
        array (
        ),
        'card' => 
        array (
          'base' => 
          array (
            'percentage_rate' => 0.01750000000000000166533453693773481063544750213623046875,
            'fixed_rate' => 30,
            'currency' => 'aud',
          ),
          'additional' => 
          array (
            'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
            'fixed_rate' => 0,
            'currency' => 'aud',
          ),
          'fx' => 
          array (
            'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875,
            'fixed_rate' => 0,
            'currency' => 'usd',
          ),
          'discount' => 
          array (
          ),
        ),
        'bancontact' => 
        array (
          'base' => 
          array (
            'percentage_rate' => 0.01400000000000000029143354396410359186120331287384033203125,
            'fixed_rate' => 30,
            'currency' => 'aud',
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          'additional' => 
          array (
            'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375,
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            'currency' => 'aud',
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          'fx' => 
          array (
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            'fixed_rate' => 0,
            'currency' => 'usd',
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          'discount' => 
          array (
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        ),
        'eps' => 
        array (
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          array (
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            'currency' => 'aud',
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          'additional' => 
          array (
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            'currency' => 'aud',
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          'fx' => 
          array (
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            'fixed_rate' => 0,
            'currency' => 'usd',
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          'discount' => 
          array (
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        ),
        'ideal' => 
        array (
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          array (
            'percentage_rate' => 0,
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            'currency' => 'aud',
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          'additional' => 
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          'fx' => 
          array (
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            'currency' => 'usd',
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          'discount' => 
          array (
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        ),
        'giropay' => 
        array (
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          array (
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            'currency' => 'aud',
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          'additional' => 
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          'fx' => 
          array (
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            'currency' => 'usd',
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          'discount' => 
          array (
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        array (
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          'fx' => 
          array (
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            'currency' => 'usd',
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          'discount' => 
          array (
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        'sofort' => 
        array (
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          array (
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          'additional' => 
          array (
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          'fx' => 
          array (
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            'currency' => 'usd',
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          'discount' => 
          array (
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        ),
        'sepa_debit' => 
        array (
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          array (
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            'currency' => 'aud',
            'fee_cap' => 800,
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          'additional' => 
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          'fx' => 
          array (
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            'currency' => 'usd',
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          'discount' => 
          array (
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        ),
      ),
      'capital' => 
      array (
        'has_active_loan' => false,
        'has_previous_loans' => false,
        'loans' => 
        array (
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      ),
      'fraud_services' => 
      array (
        'stripe' => 
        array (
        ),
        'sift' => 
        array (
          'beacon_key' => 'affbdadb36',
          'sandbox_beacon_key' => '6ad0ad748b',
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      ),
      'store_currencies' => 
      array (
        'default' => 'aud',
        'supported' => 
        array (
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      ),
      'customer_currencies' => 
      array (
        'supported' => 
        array (
          0 => 'usd',
          1 => 'aed',
          2 => 'afn',
          3 => 'all',
          4 => 'amd',
          5 => 'ang',
          6 => 'aoa',
          7 => 'ars',
          8 => 'aud',
          9 => 'awg',
          10 => 'azn',
          11 => 'bam',
          12 => 'bbd',
          13 => 'bdt',
          14 => 'bgn',
          15 => 'bif',
          16 => 'bmd',
          17 => 'bnd',
          18 => 'bob',
          19 => 'brl',
          20 => 'bsd',
          21 => 'bwp',
          22 => 'byn',
          23 => 'bzd',
          24 => 'cad',
          25 => 'cdf',
          26 => 'chf',
          27 => 'clp',
          28 => 'cny',
          29 => 'cop',
          30 => 'crc',
          31 => 'cve',
          32 => 'czk',
          33 => 'djf',
          34 => 'dkk',
          35 => 'dop',
          36 => 'dzd',
          37 => 'egp',
          38 => 'etb',
          39 => 'eur',
          40 => 'fjd',
          41 => 'fkp',
          42 => 'gbp',
          43 => 'gel',
          44 => 'gip',
          45 => 'gmd',
          46 => 'gnf',
          47 => 'gtq',
          48 => 'gyd',
          49 => 'hkd',
          50 => 'hnl',
          51 => 'hrk',
          52 => 'htg',
          53 => 'huf',
          54 => 'idr',
          55 => 'ils',
          56 => 'inr',
          57 => 'isk',
          58 => 'jmd',
          59 => 'jpy',
          60 => 'kes',
          61 => 'kgs',
          62 => 'khr',
          63 => 'kmf',
          64 => 'krw',
          65 => 'kyd',
          66 => 'kzt',
          67 => 'lak',
          68 => 'lbp',
          69 => 'lkr',
          70 => 'lrd',
          71 => 'lsl',
          72 => 'mad',
          73 => 'mdl',
          74 => 'mga',
          75 => 'mkd',
          76 => 'mmk',
          77 => 'mnt',
          78 => 'mop',
          79 => 'mro',
          80 => 'mur',
          81 => 'mvr',
          82 => 'mwk',
          83 => 'mxn',
          84 => 'myr',
          85 => 'mzn',
          86 => 'nad',
          87 => 'ngn',
          88 => 'nio',
          89 => 'nok',
          90 => 'npr',
          91 => 'nzd',
          92 => 'pab',
          93 => 'pen',
          94 => 'pgk',
          95 => 'php',
          96 => 'pkr',
          97 => 'pln',
          98 => 'pyg',
          99 => 'qar',
          100 => 'ron',
          101 => 'rsd',
          102 => 'rub',
          103 => 'rwf',
          104 => 'sar',
          105 => 'sbd',
          106 => 'scr',
          107 => 'sek',
          108 => 'sgd',
          109 => 'shp',
          110 => 'sle',
          111 => 'sll',
          112 => 'sos',
          113 => 'srd',
          114 => 'std',
          115 => 'szl',
          116 => 'thb',
          117 => 'tjs',
          118 => 'top',
          119 => 'try',
          120 => 'ttd',
          121 => 'twd',
          122 => 'tzs',
          123 => 'uah',
          124 => 'ugx',
          125 => 'uyu',
          126 => 'uzs',
          127 => 'vnd',
          128 => 'vuv',
          129 => 'wst',
          130 => 'xaf',
          131 => 'xcd',
          132 => 'xof',
          133 => 'xpf',
          134 => 'yer',
          135 => 'zar',
          136 => 'zmw',
        ),
      ),
      'country' => '(redacted)',
      'instant_deposits_eligible' => false,
      'card_present_eligible' => false,
      'has_card_readers_available' => false,
      'platform_checkout_eligible' => false,
      'business_profile' => 
      array (
        'name' => '(redacted)',
        'url' => 'https://digitalstartupsolutions.com',
        'support_address' => 
        array (
        ),
        'support_email' => NULL,
        'support_phone' => NULL,
      ),
      'branding' => 
      array (
        'icon' => NULL,
        'logo' => NULL,
        'primary_color' => NULL,
        'secondary_color' => NULL,
      ),
      'locale' => 'en_US',
      'has_more_failed_events' => false,
      'has_submitted_vat_data' => false,
      'is_documents_enabled' => false,
      'card_testing_protection_eligible' => false,
    )
    2022-11-08T04:25:52+00:00 INFO ENVIRONMENT: array (
      'WP_User' => 'Zed',
      'HTTP_REFERER' => 'https://digitalstartupsolutions.com/wp-login.php?redirect_to=httpsdigitalstartupsolutions.comwp-adminadmin.phppagegf_edit_formsid1gf_ajax_saveec9ppo41q&action=confirm_admin_email&wp_lang=en_US',
      'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15',
      'REQUEST_URI' => '/wp-admin/admin.php?page=gf_edit_forms&id=1&gf_ajax_save=ec9ppo41q',
      'DOING_AJAX' => false,
      'DOING_CRON' => false,
      'WP_CLI' => false,
    )
    2022-11-08T04:25:52+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/disputes/status_counts?test_mode=0
    2022-11-08T04:25:52+00:00 INFO HEADERS: array (
      'Content-Type' => 'application/json; charset=utf-8',
      'User-Agent' => 'WooCommerce Payments/4.9.0',
    )
    2022-11-08T04:25:53+00:00 INFO RESPONSE: array (
    )
    2022-11-08T05:46:03+00:00 INFO ENVIRONMENT: array (
      'WP_User' => 'Guest (non logged-in user)',
      'HTTP_REFERER' => '--',
      'HTTP_USER_AGENT' => 'Mozilla/5.0 (compatible; MJ12bot/v1.4.8; http://mj12bot.com/)',
      'REQUEST_URI' => '/create-your-own-website-with-confidence/',
      'DOING_AJAX' => false,
      'DOING_CRON' => false,
      'WP_CLI' => false,
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    2022-11-08T05:46:03+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/currency/rates?test_mode=0&currency_from=AUD
    2022-11-08T05:46:03+00:00 INFO HEADERS: array (
      'Content-Type' => 'application/json; charset=utf-8',
      'User-Agent' => 'WooCommerce Payments/4.9.0',
    )
    2022-11-08T05:46:03+00:00 INFO RESPONSE: array (
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      'TZS' => 1503.58041000000002895831130445003509521484375,
      'UAH' => 23.69161100000000175214154296554625034332275390625,
      'UGX' => 2437.1949009999998452258296310901641845703125,
      'USD' => 0.6468949999999999977973175191436894237995147705078125,
      'UYU' => 25.802479999999999193960320553742349147796630859375,
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      'WST' => 1.8249489999999999323421207009232603013515472412109375,
      'XAF' => 424.0013000000000147338141687214374542236328125,
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      'XDR' => 0.46044600000000002193445425291429273784160614013671875,
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      'ZWL' => 208.300213000000013607859727926552295684814453125,
    )
    2022-11-08T12:29:29+00:00 INFO ENVIRONMENT: array (
      'WP_User' => 'Guest (non logged-in user)',
      'HTTP_REFERER' => 'http://www.digitalstartupsolutions.com',
      'HTTP_USER_AGENT' => 'Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1',
      'REQUEST_URI' => '/',
      'DOING_AJAX' => false,
      'DOING_CRON' => false,
      'WP_CLI' => false,
    )
    2022-11-08T12:29:29+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/currency/rates?test_mode=0&currency_from=AUD
    2022-11-08T12:29:29+00:00 INFO HEADERS: array (
      'Content-Type' => 'application/json; charset=utf-8',
      'User-Agent' => 'WooCommerce Payments/4.9.0',
    )
    2022-11-08T12:29:29+00:00 INFO RESPONSE: array (
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      'AFN' => 56.9943770000000000663931132294237613677978515625,
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      'BBD' => 1.29553999999999991388222042587585747241973876953125,
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      'BOB' => 4.4613820000000004029061528854072093963623046875,
      'BRL' => 3.34080900000000013960743672214448451995849609375,
      'BSD' => 0.647769999999999956941110212937928736209869384765625,
      'BTC' => 3.3000000000000002530094189712173147199791856110095977783203125E-5,
      'BTN' => 53.01877300000000303725755657069385051727294921875,
      'BWP' => 8.5627399999999997959321262896992266178131103515625,
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      'CDF' => 1326.439912000000049374648369848728179931640625,
      'CHF' => 0.6414699999999999846522769075818359851837158203125,
      'CLF' => 0.0214370000000000011930456622621932183392345905303955078125,
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      'CNH' => 4.698572999999999666442818124778568744659423828125,
      'CNY' => 4.69743400000000033145397537737153470516204833984375,
      'COP' => 3292.92082299999992756056599318981170654296875,
      'CRC' => 398.6756540000000086365616880357265472412109375,
      'CUC' => 0.647769999999999956941110212937928736209869384765625,
      'CUP' => 16.680080000000000239879227592609822750091552734375,
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      'DJF' => 114.940213999999997440681909210979938507080078125,
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      'DOP' => 34.71540399999999948477125144563615322113037109375,
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      'ERN' => 9.71655200000000007776179700158536434173583984375,
      'ETB' => 34.4653270000000020445440895855426788330078125,
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      'FKP' => 0.56497100000000000097344354799133725464344024658203125,
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      'GYD' => 135.0789379999999937354004941880702972412109375,
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      'STD' => 14784.698791000000710482709109783172607421875,
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      'ZWL' => 208.58197499999999990905052982270717620849609375,
    )
    2022-11-08T19:06:53+00:00 INFO ENVIRONMENT: array (
      'WP_User' => 'Guest (non logged-in user)',
      'HTTP_REFERER' => '--',
      'HTTP_USER_AGENT' => 'Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)',
      'REQUEST_URI' => '/wp-sitemap-posts-page-1.xml',
      'DOING_AJAX' => false,
      'DOING_CRON' => false,
      'WP_CLI' => false,
    )
    2022-11-08T19:06:53+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/currency/rates?test_mode=0&currency_from=AUD
    2022-11-08T19:06:53+00:00 INFO HEADERS: array (
      'Content-Type' => 'application/json; charset=utf-8',
      'User-Agent' => 'WooCommerce Payments/4.9.0',
    )
    2022-11-08T19:06:53+00:00 INFO RESPONSE: array (
      'AED' => 2.398534000000000165897517945268191397190093994140625,
      'AFN' => 57.46556000000000352656570612452924251556396484375,
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      'AOA' => 318.23786899999998922794475220143795013427734375,
      'ARS' => 104.29518899999999348437995649874210357666015625,
      'AUD' => 1,
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      'AZN' => 1.1101300000000000611777295489446260035037994384765625,
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      'CAD' => 0.875002999999999975244691086118109524250030517578125,
      'CDF' => 1334.76822399999991830554790794849395751953125,
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      'CRC' => 404.034394000000020241714082658290863037109375,
      'CUC' => 0.65301799999999998735944473082781769335269927978515625,
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      'ERN' => 9.7952659999999998063913153600879013538360595703125,
      'ETB' => 34.85623700000000013687895261682569980621337890625,
      'EUR' => 0.64729300000000000725464133211062289774417877197265625,
      'FJD' => 1.4772890000000000743085593057912774384021759033203125,
      'FKP' => 0.5640190000000000480895323562435805797576904296875,
      'GBP' => 0.5640190000000000480895323562435805797576904296875,
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      'GYD' => 136.603715999999991481672623194754123687744140625,
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    )
    Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi there @kabodhidss

    I suspect you’re affected by this bug: https://github.com/Automattic/woocommerce-payments/issues/4847

    There are no known steps to replicate this issue but there’s a workaround known:

    – Disable and re-enable the new checkout experience.
     
    You can disable that using the three dots menu option as shown below: (under WooCommerce > Settings > Payments)
     

     
    Once done, you’ll see a button to enable it again in that same Payment methods box.

    Let us know if this works for you.

    Thread Starter kabodhidss

    (@kabodhidss)

    Thank you @kaushiksomaiya

    That worked 🙂

    Thank you for your assistance in this matter

    Hi,

    That sounds like good news, this is optional, if you have a few minutes, we’d love it if you could share your experience with the community by leaving a review.

    Kind regards.

    Thread Starter kabodhidss

    (@kabodhidss)

    Done.

    Thank you for your assistance 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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