Jetpack stats LOW after plugin update

  • Resolved test123account

    (@test123account)


    3 years, 7 months ago

    I upgraded Jetpack to 11.5.1 at 8 am this morning. The upgrade stalled and I had to manually reactivate the plugin. This was odd, but reactivation generated no error messages.

    I record stats with jetpack and Goatcounter. The latter is usually +/- 1% – or less – of the jetpack figure (counts differ by only 13 of 12800 views over the last few days).

    Since upgrading Jetpack is only recording about 50% of the visits recorded by Goatcounter. Clearly it is missing some counts.

    Any advice on how it can be corrected?

    The page I need help with: [log in to see the link]

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  • Thread Starter test123account

    (@test123account)

    3 years, 7 months ago

    I’ve tried disconnecting jetpack, deleting the plugin and reinstalling … and the counts are today only 25% of those recorded by Goatcounter (which have been consistently accurate for months). I’ll monitor things for a day or two and then decide whether I’d be better off without Jetpack.

    Thread Starter test123account

    (@test123account)

    3 years, 7 months ago

    SOLVED … though the reason it broke in the first place still is unclear, which is unsatisfactory.

    Disconnect jetpack from WordPress, deactivate Jetpack, delete Jetpack, reinstall Jetpack, activate Jetpack and reconnect to WordPress. Reset all the original settings (which you should have noted down in advance). After 24 hours the stats appear now to be within 3% of the totally independent Goatcounter figures which is acceptable (they count bots and visitors slightly differently).

    I highly recommend Goatcounter. It does one thing and it does it very well.

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