issues viewing posts when logged in.

  • Resolved Carl Bainbridge

    (@carl-bainbridge)


    3 years, 7 months ago

    We have no trouble viewing the posts when we are logged out, we can view them in the backend to edit them.

    However any time we are logged in and try to view (or even preview) a post all we see is the tags, author and comments.

    My wife uses firefox, I use chrome and we each log in under our own user name and neither of us can see anything in the individual post when logged in (we see the excerpts on the main pages perfectly fine)

    also, we have other sites and they do not have the same issue.

    the theme is Genevieve on the genesis framework.

    the other site that works is by the same designer on the same framework.

    The designer sold the site a few years ago and is no longer reachable so we have no luck there.

    • This topic was modified 3 years, 7 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    3 years, 7 months ago

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    ____

    If you can install plugins, install and activate “Health Check”: https://wordpress.org/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/

    • This reply was modified 3 years, 7 months ago by t-p.
    Thread Starter Carl Bainbridge

    (@carl-bainbridge)

    3 years, 7 months ago

    Thank you

    That actually worked, the issue was the last plugin we expected. We will have to activate it as necessary but at least we can now do what we needed.

    Moderator t-p

    (@t-p)

    3 years, 7 months ago

    Glad its sorted 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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