Interaction Issues?

38kali
(@38kali)

3 years, 8 months ago

I am doing some web work for a practitioner who let his site wither during Covid.

When you click “Lost your password” on the wp-login.php page, it goes to the apparently standard WP URL: wp-login.php?action=lostpassword. But entering the username / email only redirects to a page (same URL) in the Sydney theme that says “Oops! That page can’t be found. It looks like nothing was found at this location. Maybe try one of the links below or a search?”

This site uses the (free) Sydney theme which appears to have auto updated, as WordPress has also been. He has very basic plugins installed and none that appear to conflict with logging in / user admin. (However I’ve also been unable to add / update users). I have seen errors that reference Sydney theme and WooCommerce (which I know sometimes causes login issues). There is no need for Woo and it is not installed. I can’t reinstall wordpress because I get the same “oops page can’t be found message”.

It feels like there’s some interaction issue which occurred with auto-updates over the past 2+ years but I’m at a loss. Any advice would be welcome!

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter 38kali
(@38kali)

3 years, 8 months ago

Additional info:
– can’t update themes: error = “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.”

Kharis Sulistiyono
(@kharisblank)

3 years, 8 months ago

Hi @38kali,

Thank you for reaching out to us.

I did checking with the lost password from with my test site. And I can’t replicate the issue. Everything works fine here.

Perhaps there is something to do with your permalinks settings: https://wordpress.org/support/article/settings-permalinks-screen/#customize-permalink-structure

Adding, may I request verifying whether this issue is caused by Sydney theme or not by doing these steps:

1. Run troubleshooting mode that you can enable with Health Check plugin. Once the plugin is installed, you can get the option for this is under Tools menu
2. Disable Sydney theme and switch to one of default WordPress themes
3. Run your test with the lost password page

Please give it a try and let me how it goes. Thanks!

Thread Starter 38kali
(@38kali)

3 years, 8 months ago

Thank you.

When I try to install the plugin I get this!

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Kharis Sulistiyono
(@kharisblank)

3 years, 8 months ago

Hi @38kali,

I am sorry for the delay in response.

My guess you are getting an issue with particular setting on your server level, and for some reasons it is blocking from installing the plugin properly.

To verify this, you may contact your web hosting support department and ask whether everything is fine with installation process for plugins and/or themes.

Viewing 4 replies - 1 through 4 (of 4 total)

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