Paypal order not processed

  • Resolved thili91

    (@thili91)


    3 years, 10 months ago

    Hi,

    To test, I purchased ticket using card.
    I received confirmation as follows.
    But, I do not see any confirmation to my email, payment processed in card, paypal.
    How to fix the issue?

    ”
    Order Received!
    Thank you. Your order has been received. A receipt for purchase and any digital tickets ordered will be emailed to you shortly.
    Order number: XXX
    Date: XXX
    Email: XXX
    Total: XXX
    Payment method: Paypal
    ”

    Thanks,
    –Thilak

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 9 months ago

    Hi @thili91, thanks for reaching out to us. Sorry to hear that you’re having this issue here.

    There are a few potential reasons behind emails not being sent. One would be the WPMail Service issue and the emails flagged as Spam. Could you check your Spam folder and see if marked as one?

    Could you try installing WP Mail SMTP? And make sure that emails are sent. Using SMTP Server with authentication will bypass the built-in mail functions. Moreover, please configure the test settings using the plugin’s built-in tool. https://wordpress.org/plugins/wp-mail-smtp/

    See the article with the steps outlined here: https://theeventscalendar.com/knowledgebase/k/smtp-email-deliverability-issues/.

    Let me know how it goes, and I’d be glad to help you further.

    Best,
    Abz

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 9 months ago

    Hey @thili91, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 2 replies - 1 through 2 (of 2 total)

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