• Resolved dream9studios

    (@dream9studios)


    I just now installed AMP. When I try to go to the Onboarding Wizard, it hangs for a long time then finally says “Something went wrong.
    Check your connection and open your browser console to see if there are any error messages. You may share them on the support forum.”
    I don’t know how to use my browser console. Please help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind More

    (@milindmore22)

    Hello @dream9studios

    Thank you for contacting us, in order to open the browser console and check errors

    1) Open the AMP Wizard/Settings page (where you are facing an error) in Google Chrome.

    2) On Chrome goto View->developer->developer tool.

    3) on the browser tool click on the Console tab.

    4) Reload the page if you don’t see any errors.
    (screenshot)

    You may have a plugin or theme which is conflicting with the AMP plugin.
    I will recommend self-debugging using the Health and Troubleshooting plugin

    To narrow down further, could you use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely since it only affects the experience of the logged-in user.

    – Please enable the AMP plugin and let me know if the issue is present.
    – Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
    – Note you can disable troubleshooting mode from the plugins page.

    I hope this helps!

    Plugin Support Milind More

    (@milindmore22)

    @dream9studios As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)

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