Ticket Form Issues

  • Resolved monika7853

    (@monika7853)


    3 years, 11 months ago

    I am using Event Tickets Plus for my website, But i am facing the issue in the checkbox field which i made required . By using this plungins I have created events and in this event i have created forms which named as registration form. In this form i have created multiple checkbox field one checkbox field is required and others checkbox field are not required, https://prnt.sc/KaCkw8HoKuKN, so when i submit the ticket it should go to the checkout page, but instead of that it showing the same page and form is not submitted. Form only submit when i click on all the checkbox fields. which is not correct as other fields are not required.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hello @monika7853, thanks for reaching out to us. Sorry to hear that you’re having this issue here.

    Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. It would also be great if you could copy and paste your System Information on the helpdesk ticket as well. We would like to investigate further of this issue.

    Note that we generally do not have support on weekends → https://theeventscalendar.com/knowledgebase/k/what-support-is-provided-for-license-holders/.

    One of my colleagues will be with you shortly. We look forward to helping you out with this one.

    Have a great weekend, Monika.

    Best,
    Abz

    Plugin Support masoodak

    (@masoodak)

    3 years, 10 months ago

    Hi there,

    This thread has been pretty quiet for a while, so we’re going to go ahead and close it. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Have a great day.

    Kind regards,
    Masood

Viewing 2 replies - 1 through 2 (of 2 total)

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