• Resolved fitnessdad

    (@fitnessdad)


    Hoping you can help me find where this is stored in the theme. I would like to remove it if possible. This appeared after using Site Kit. I deactivated and uninstalled plugin but have never been able to remove the below code.

    “https://www.googletagmanager.com/gtag/js?id=G-2MZCPNN59W&l=dataLayer&cx=c”

    No plugin is running the script. I deactivated all plugins but the gtag script remains. site is https://ignitedbiz.com/

    I appreciate the help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @fitnessdad thanks for getting in touch. Looking at your site I can see that you don’t have Site Kit active and it hasn’t placed your Analytics code for you. We are limited to Site Kit support here so if the plugin hasn’t placed the code then you will need to find this and remove it if you do not wish to have it on your site.

    If you have deactivated all plugins on your site then it has most likely been placed manually on your site. Checking your source code I can see it is placed within the <head> tag so I would check your header.php file to see if you can find it here. We are unable to help further with that as it falls out of the scope of the Site Kit plugin support.

    You could also check this with your hosting provider who may be able to help you locate where this is or how it is being placed.

    Hope this helps you to locate the script and please let me know if you have any Site Kit plugin related questions I can further help with.

    Thread Starter fitnessdad

    (@fitnessdad)

    It only appeared after installing the site kit by Google and now I would like a solution to remove it.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @fitnessdad If you used Site Kit to place your Analytics snippet but have since deactivated the plugin as I can see you have then this should remove any snippet placement.

    When setting up Site Kit on your site can I ask if you connected an existing property when connecting the Analytics module or did you use Site Kit to create a new property?

    Could I also please ask you to share your Site Health Information privately via this form so that I can check your setup to see if anything stands out here.

    If you also re-install Site Kit and connect once more to the property G-2MZCPNN59W, do you then see this property placed twice on your site and does selecting to have Site Kit not place this snippet make any difference? You can do this from Site Kit > Settings > Connected Services > Analytics > Edit.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)

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