Disorder with plugin
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Hello. In the new version with the schema pro plugin, it has a protod
Schema Pro is not displayed on the product page when the web story is active
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Hi @jonoon thanks for getting in touch. Could you please explain in more detail the issue you are facing here. Since updating to Web Stories 1.21.0 are you having issues with the Schema Pro plugin you mentioned? If possible it would be useful to see a screen recording of what you are referring to. You can use Loom to record and share this here.
It would also be helpful if you could provide your Site Health information. You can share privately if you prefer.
Could you confirm if this is also an issue when using an Incognito browser?
Hello, thank you for your attention
https://s6.uupload.ir/files/photo_2022-05-26_17-28-49_rlla.jpg
In the first photo
As you can see when we want to add a new product
The schema pro widget is not displayed
https://s6.uupload.ir/files/photo_2022-05-26_17-28-52_dl8r.jpg
But in the second photo, immediately after disabling the web story plugin
The schema pro plugin widget is displayed.
This happened when the web story plugin was updated to a new version
But at the same time, WordPress was updated to version 6
https://s6.uupload.ir/files/photo_2022-05-26_17-41-40_82hp.jpg
In this photo, you can see the site information@jonoon thank you for the information and screenshots. Could you please share your Site Health Information which can can find here using this form please as I can take a closer look at your setup this way.
Could you please also confirm what browser you are using and if this is also an issue when using an Incognito browser?
Could you also explain what product page you are referring to? Is this part of a WooCommerce setup?
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پرداخت زرین پال برای Restrict Content Pro: version: 3.2.4, author: حنّان ابراهیمی ستوده Update to new A.Y, بهروزرسانی خودکار غیرفعال است ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1808 imagemagick_version: ImageMagick 7.1.0-20 Q16-HDRI x86_64 2022-01-22 https://imagemagick.org imagick_version: 3.5.1 file_uploads: File uploads is turned off post_max_size: 1024M upload_max_filesize: 2048M max_effective_size: 1 گیگابایت max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 122 مگابایت imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 37500 imagick::RESOURCETYPE_MAP: 512 مگابایت imagick::RESOURCETYPE_MEMORY: 256 مگابایت imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, 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We use Google Chrome browser and there is this problem in incognito mode
Yes I use WooCommerce@jonoon Could you please try switching back to Web Stories plugin version 1.20.0 temporarily and checking if this also happens with this version? You can get the zip file for the previous version here.
You can then go to Plugins > Add New > Upload Plugin and choose the previous version and overwrite your current plugin.
Confirm the plugin has updated back to the previous version from the Plugins > Installed Plugins page. Now check this once more to confirm if the issue has gone away or if you still see it.
Yes, the problem was fixed by going back to the previous version
@jonoon I will check in with the team to see if there has been anything changed in the new version which could be causing this but in the meantime if you wish to use the previous version to get around this issue then feel free to do so.
@jonoon Just to update you that we believe this may be related to a recently open GitHub issue which is being investigated. You can find more information on this issue here: https://github.com/GoogleForCreators/web-stories-wp/issues/11581.
@jonoon Hello there, Web Stories version 1.21.1 has been released. Could you please update and confirm in an incognito window if the issue has subsided?
Hello. Thank you for your efforts. Yes, the problem has been fixed in the new update
@jonoon Thank you for your update. Glad to hear it has been resolved.
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