Authorisation Charge

  • steakncheese

    (@steakncheese)


    3 years, 11 months ago

    Hi, i have a form that was built on an older version of Gravity forms and was used for customers to update their credit card details, I’ve copied this form to a new site with a new version of Gravity Forms and it all appears good until the submission takes the user to the payment page. The payment is an authorisation and should only be charging the user $1 but it appears to be charging them $25+ which is the cost of the service. Can you let me know if you can see any diffierence in the 2 forms;

    This is the new one: https://avsgpstracking.co.nz/update-payment/
    This is the old one: https://manta1stg.wpengine.com/online-forms/update-your-credit-card/

    Thanks,
    Gary

    The page I need help with: [log in to see the link]

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  • Plugin Author webaware

    (@webaware)

    3 years, 11 months ago

    G’day Gary,

    How is the $1 fee added to the final charge? e.g. is there some custom code that increases the form total?

    When I tried the new form just now, it send a $1 transaction to Windcave, not the $126 transaction I was expecting. How have you set up the feed for Windcave?

    If you like, start a support ticket via my support form — I can then ask you for exports of your forms and have a look at what’s really in them.

    cheers,
    Ross

Viewing 1 replies (of 1 total)

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