Hi Dan, it looks like this is related to another thread. If you’d like to subscribe all customers on initial sync you can do so via this setting during the set up process: https://a.cl.ly/9ZumZPWv. Please ensure you have gotten proper permissions from your customers to market to them if were to select, as it can lead to high abuse complaints.
We’ll close this post out and keep any updated comments over here: https://wordpress.org/support/topic/orders-not-synching/.
Thanks,
I couldn’t legitimately set allthe Woo customers to subscribed as that would be incorrect as only a portion of them are within the external subscriber database.
However, what I have been able to do is pull in the external database of subscribers into and audience first and then synch the Woocommerce data. This automatically matches up the subscriber emails to the Woocommerce customers so I can now access the transactional functions in Mailchimp as well as the Woo customer being properly and legitimately subscribed to the audience. This wasn’t clear in the documentation but figured it out myself.
Hi, I’m not sure my methodology is working here either. It looks like the external list of imported subscribers are being unsubscribed when the synching is done and matching email addresses are found. This is exactly the opposite of what I want it to do :/
In a nutshell:
1. I have an external database of 20k subscriber emails, all obtained via GDPR correct means.
2. I have a Woocommerce store of 50k customers of which 10k of them are in the above subscriber list..but the Woo installation kn owns nothing about them being in the above list.
3. I have imported the 20k subscriber list into an audience who are all subscribed.
4. I have added the plugin and connected it to the same audience. As ALL Woocommerce customers are not subscribers (as stated, only 10k will match) I have NOT selected the autosubscribe.
Was I wrong to NOT select autosubscribe? What I don’t want is to accidentally subscribe people (potentially 40k!) who have not opted in or previously opted out.
All I’m looking to do is to have my 20k subscribers and within that the ability to get transactional data. I shouldn’t have to re-email everyone to ask them if they want to be on a list they already opted in to. What is the correct procedure to make this happen please?
OK, wrong again…..
Now that the sync has finished I can see that I was wrong and it has NOT unsubscribed matching Woocommerce/Existing subscriber matches, they are indeed all still subscribed…hooray!
The thing that confused me to write the message today, and still does, is that every one of these Woocommerce/Existing subscriber matches has a status of ‘subscribed’ but also shows:
Opted-out of “Email”
My Username · 2:32 PM British Summer Time
in the activity feed which corresponds with the sync time. Why is that and what does it actually mean?
