Hello, @thomascloer.
We are working on fixing this issue. It takes time due to the specifics of catching the bugs. We plan to solve it in the next work week.
If you have more details of the issue and have a debug file for us, please create a private ticket here:
https://cleantalk.org/my/support/open
Hi Serge,
Thank you for the quick reaction. The update seems to have fixed the issue for me.
Best wishes,
Thomas
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This reply was modified 4 years, 1 month ago by
Thomas Cloer.
Great! Thank you for your feedback
Site Health still tells me that “The REST API encountered an unexpected result”.
Detailed description is
The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.
The REST API call gave the following unexpected result: (403) <!DOCTYPE html> <html lang="en"> <head> <title>Blockiert: Sicherheit durch CleanTalk</title> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <!--[if lt IE 9]> <script src="http://html5shiv.googlecode.com/svn/trunk/html5.js"></script> <![endif]--> <style> html{font-size: 14pt;} h1{text-align:center; border: 0;} h1.main{margin-top: 1em;} h2.second{margin-top: 1em; font-size: 18px; color: #666;} div.container {text-align:center;} div.container p.js_notice{width: 60%; display: inline-block;} div.footer {color: #666; position: absolute; bottom: 1em; text-align: center;} div.footer a {color: #666; vertical-align:bottom; text-align: center;} div#js_passed {display:none;} html { background: #f1f1f1; } body { background: #fff; border: 1px solid #ccd0d4; color: #444; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .04); box-shadow: 0 1px 1px rgba(0, 0, 0, .04); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font-size: 24px; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p, #error-page .wp-die-message { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #0073aa; } a:hover, a:active { color: #006799; } a:focus { color: #124964; -webkit-box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); outline: none; } .button { background: #f3f5f6; border: 1px solid #016087; color: #016087; display: inline-block; text-decoration: none; font-size: 13px; line-height: 2; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; vertical-align: top; } .button.button-large { line-height: 2.30769231; min-height: 32px; padding: 0 12px; } .button:hover, .button:focus { background: #f1f1f1; } .button:focus { background: #f3f5f6; border-color: #007cba; -webkit-box-shadow: 0 0 0 1px #007cba; box-shadow: 0 0 0 1px #007cba; color: #016087; outline: 2px solid transparent; outline-offset: 0; } .button:active { background: #f3f5f6; border-color: #7e8993; -webkit-box-shadow: none; box-shadow: none; } @media (max-width: 600px) { } </style> </head> <body> <div class="container"> <h1 class="main">Security FireWall is activated for your IP <a href="https://cleantalk.org/blacklists/82.165.82.192" target="_blank">82.165.82.192</a></h1> <h2></h2> <h2 class="second">Auf der schwarzen Liste gemeldet</h2> <h2 class="second false_positive_warning" style="display: none;">Vielleicht wurdest du durch einen Fehler blockiert. Bitte aktualisiere die Seite (drücke STRG + F5) oder versuche es später erneut.</h2> <h2 class="second">The page was generated at Sat, 23 Apr 2022 10:20:26</h2> </div> <div style='position: relative; line-height: 8px; text-align: center;'> <p style="margin: 0; display: inline-block; font-size: 10px; color: gray;">1058127, </p> <p style="margin: 0; display: inline-block; font-size: 10px; color: gray;">teezeh.de</p> </div> <div class="footer"> <a href="https://cleantalk.org" target="_blank">Security by CleanTalk</a> </div> <script> var generated = 1650709226, date = new Date(); if(Math.abs(generated%3600 - date.getSeconds()%3600) < 3){ document.getElementsByClassName('false_positive_warning')[0].style.display = 'inline'; } </script> </body> </html>.
Me again. I have also found that my all-clear was premature. After the plugin is active for some time, the abovementioned issues are back. In other words: The fix did not work.
Best wishes,
Thomas
Thank you for your feedback, @thomascloer.
We will need some more time to fix it. Please, wait up to 3 business days.
Hi Serge,
Yes, I still have the GitHub version installed. But the plugin is currently disabled for debugging purposes. It seems that the issue that I originally brought up might have been caused by my hosting provider. I’ll keep you posted once I find out more.
Best wishes,
Thomas
We will wait for your reply. Thank you
Hello @thomascloer
Do you have any news for us?
Sorry, I forgot.
The error was on my hosting provider´s (IONOS) side. They told me that WordPress.org changed its IP and IONOS did not update their firewalls accordingly.
Best wishes,
Thomas
Hello @thomascloer.
Great! Do I understand correctly that the issue has already been resolved? Do you still need our help?
Yes, the issue has been caused and eventually resolved by my hosting provider IONOS.
You might close this ticket.
Best wishes,
Thomas
OK, thanks for letting us know.
