“Event Tickets” is not sending email after ticket is purchased.

Resolved Kiran
(@ukiras123)

4 years ago
I am using Event Tickets and when I purchase a ticket using PayPal, I get confirmation on the UI but email is not getting sent. I also added Event Ticket Plus and when I click on “Re-Send Ticket” on Attendee then the ticket email is getting sent. I am not sure what is happening on the first run when a user actually purchase the ticket, email is not getting sent.

I have checked all the email config to make sure everything is correct. All other emails are getting sent for other workflows.

Note: It automatically sends confirmation email when I have RSVP event though. It is the the payment ticket that has issue.
- This topic was modified 4 years ago by Kiran. Reason: Typo Update
- This topic was modified 4 years ago by Kiran. Reason: Added Note
The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Juanfra Aldasoro
(@juanfra)

4 years ago

Hi @ukiras123,

Thank you for reaching out to us. And I’m sorry to hear that you’re having these problems.

Can you please install the following plugin and see if the first email is part of the queue but there’s a particular problem why is not being sent?

Best,
Juan.

Thread Starter Kiran
(@ukiras123)

4 years ago

Hi @juanfra,

I tried that plugin (Post SMTP Mailer/Email Log) and I do not see any email log for the first email.
Is there anything else I can do to debug this?

Regards,
Kiran

Juanfra Aldasoro
(@juanfra)

4 years ago

Hi @ukiras123,

Thank you for reaching out to us. I hope you’re doing well, and I’m sorry that you’re having these problems.

I see on your site, that you’re using Tickets Commerce. We’ve identified an issue with the ticket email deliverability that we’re fixing in our upcoming release and should fix your problem. The internal reference is ET-1477. We’ll come back and update you once this fix is in place, once the new version is out.

Sorry for the inconvenience 🙌

Best,
Juan.

Thread Starter Kiran
(@ukiras123)

4 years ago

Good to know. Thank you. I hope the next release will be soon.

Plugin Support WilloftheD
(@abzlevelup)

3 years, 12 months ago

Hi @ukiras123,

No worries. Apologies for the inconvenience here. Keep an eye on our changelogs for the following tracking code: ET-1477.

Once the fix is out, we will make sure that code is on the changelog so that everyone involved can see that the solution was put in place. I cannot promise any estimated time of arrival for the bug fix because our team has a lot of competing priorities.

Let us know if you need assistance with other topics. We would appreciate you creating another ticket for different topics.

Have a great day, Kiran.

Best,
Abz

Thread Starter Kiran
(@ukiras123)

3 years, 12 months ago

With the new release, v5.3.2, it looks like the issue has been resolved. Although I do not see this code ET-1477 on the change log, I verified that it is working as expected for me.

Thanks for the fix.

Plugin Contributor András Guseo
(@aguseo)

3 years, 11 months ago

Thanks for reporting back @ukiras123 !

Yeah, it is missing from the changelog for some reason. We’ll look into it.

Cheers,
Andras