Lost stats

  • Resolved eight3media

    (@eight3media)


    4 years, 3 months ago

    Created staging site to test a few things. Jetpack entered safe mode on the main site. Deleted staging site but safe mode was still on. Had an option to merge the staging site over the main site but didn’t want to do that as I was afraid it would overwrite the current orders. Selected to start fresh and now I have lost all visitor analytics? Is there any chance to restore it?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mohamed Mehdi Benchalal

    (@muffinpeace)

    4 years, 3 months ago

    Hi @eight3media

    I’ve seen you’ve gotten the Safe Mode prompts that usually happen when you clone a site without disconnecting Jetpack first, and selecting the option to start fresh has unassigned the stats from your site.

    We’d be happy to assist with this; please reach out to us here so we can have a look, don’t forget to mention your website URL and the link to this thread!

    Best,

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    4 years, 2 months ago

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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