Hello,
To check the issue much better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Also, please share a screenshot of your VAT settings under WooCommerce > settings > Tax for your products and shipping taxes.
For screenshots you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
We’ll keep an eye on our inbox for your response.
Hi Igor
This is a screen for my woocommerce status:
https://ibb.co/xqZryYp
and here a screen for my VAT setting:
https://ibb.co/Hhtj39L
Hi @doncrystal
Before we talk about your tax settings, it’s important to keep in mind that we’re not tax professionals so our advice is how to use our software.
For specific advice when it comes to what or when to charge tax/VAT/GST etc, we recommend consulting with a tax professional or an accountant on what may be your best options.
I can see that you’re using a EU/UK For WooCommerce that doesn’t seem to be updated, can you try to update it to its latest version, to see how it goes?
Also, on your screenshot, it shows includes TVA instead of VAT, where have you set that message? at the bottom of the total cart screenshot!
Finally, can you show us an example page of that, so we can see it live?
I hope to hear from you soon! All the best!
Hello @doncrystal,
We haven’t heard from you in a while. I hope you were able to solve the issue – I’ll mark this topic as resolved.
Feel free to start a new topic if you need additional help.