Hello @loralora
Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Hi there,
It looks like your xmlrpc.php file (which is needed for Jetpack to work properly) is being blocked by something.
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following exact message:
XML-RPC server accepts POST requests only.
You can see a working example here: https://jetpack.com/xmlrpc.php
Since your site returns a “405 Not Allowed” error for this file, I would recommend that you check the following:
1. Do you use any security plugins that may block access to this file? If so, could you try disabling any options that would? You might also want to check your site’s .htaccess file for any rules that might be blocking access, especially to the xmlrpc.php.
2. Does your webhost block access to this file? If you don’t find any plugin that blocks access in this way, then I would recommend reaching out to your host to ask if they can remove that block so we can try a new connection.
For the absolute best results, you could also have them allowlist the following to avoid future issues:
1. All connections to and from *.wordpress.com
2. The Jetpack IP ranges noted on this page: https://jetpack.com/support/hosting-faq/
Once you’ve spoken with them, please let us know and we can try another connection test from this side. Thanks!
