Phone Number missing

  • Resolved calyweb

    (@calyweb)


    4 years, 3 months ago

    Hi,
    Since the last update, i don’t have anymore the section “Informations about the attendees” that you can see on this screenshot
    https://ibb.co/bgKyvt0

    The main problem is that i can’t ask anymore the phone number of the attendee (only name and email), do you have a solution ?

    Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Truman

    (@tdorn)

    4 years, 3 months ago

    Hi @calyweb

    Sorry about the trouble you are having here, but Custom Attendee Registration fields have always been part of Event Tickets Plus. So do you have a license for ET+ or are you using the Free Event Tickets?

    Thread Starter calyweb

    (@calyweb)

    4 years, 3 months ago

    Hi,
    Yes my customer have it i’m gonna ask him the number, but it was working before as you say with Event Tickets Plus. But with your last update of Event Ticket Plus 5.3.3 this section disappeared, you can check on your test websites, you will not see it anymore. I bring pack the previous version

    Many thanks for your help

    • This reply was modified 4 years, 3 months ago by calyweb.
    Truman

    (@tdorn)

    4 years, 3 months ago

    Hi @calyweb

    Thank you for letting me know, so if you have Event Tickets Plus then you have access to premium support (unless this is a non profit license?) So please I would ask you to submit a ticket here: https://theeventscalendar.com/support/ and we will handle this in a Support ticket.

    If you haven’t submitted a ticket before, you’ll need to login with the account that has the licenses (possibly your customers account.) and then you should be able to submit.

    If you have already submitted, do you have a ticket number for that? If not please head there and we will help you and your client with this!

    Juanfra Aldasoro

    (@juanfra)

    4 years, 2 months ago

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,
    Juan.

Viewing 4 replies - 1 through 4 (of 4 total)

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