Hi there,
Thank you so much for getting in touch, we really appreciate your time.
Unfortunately, it would seem that you have an additional paid plugin installed which means this thread would be considered a premium support question. We cannot discuss Gold features as per the WordPress.org support guidelines, these forums are reserved for the base plugin and its features only, meaning we are not allowed to provide any support for the Gold add-on here.
Might I kindly suggest getting in touch via our website where one of our agents will be more than happy to assist with your questions?
Note: This support query will be marked as resolved as it pertains to our Gold add-on, under the WordPress.org guidelines, no premium support is allowed via these forums.
