• Resolved ssbr90

    (@ssbr90)


    If I upload a file that exceeds the capacity, the submit button is disabled. Even if I delete image files that have exceeded capacity, the button is not activated.

    • This topic was modified 4 years, 5 months ago by ssbr90.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter ssbr90

    (@ssbr90)

    https://dear-m.com/ap-invitation/

    Here is the link. And the submit button is at the bottom.
    More specifically, if I upload one photo that exceeds the capacity, the button is activated. However, when multiple photos are uploaded at the same time, the button is deactivated if there is even one photo that exceeds the capacity.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    HI @ssbr90

    I hope you’re well today!

    I tried to check the form but the URL that you shared is giving me “403 forbidden” error only.

    Forms, however, can be exported from Forminator so would you, please

    – export the form in question (feel free to remove e-mail notification first)
    – upload the exported file to your Google Drive, Dropbox or similar, or put export code on pastebin.com
    – share a link to it with me here so I could download it.

    We’ll then test the form against this issue on our own test sites to see what may be causing it and how to get it fixed.

    Kind regards,
    Adam

    Thread Starter ssbr90

    (@ssbr90)

    The above problem has been solved. But there was another problem. If I upload 3-4 photos, it will be submitted well, but if I upload 10-20 photos, an error message will appear.
    “An error occurred processing the form. Please try again”

    https://dearmine.pe.kr/test

    Here is the form link.
    https://drive.google.com/file/d/1GeJjf3OlOCi1R_fsCg-rWXuV6rdvdFus/view?usp=sharing

    • This reply was modified 4 years, 4 months ago by ssbr90.
    • This reply was modified 4 years, 4 months ago by ssbr90.
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @ssbr90

    Thank you for the URL.

    I made a test on your site and I see the Ajax request for upload is being blocked:

    https://monosnap.com/file/zlsUtp8SLhaGwWUk15yVjIW7gbkT79

    Do you have any server firewall?

    Can you please check the firewall logs and see if anything is blocking those Ajax requests?

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ssbr90 ,

    We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 5 replies - 1 through 5 (of 5 total)

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