Site Kit Error – Can’t Access Dashboard

  • Resolved Rox-1

    (@rox-1)


    4 years, 6 months ago

    I’m getting the following error when trying to access the Site Kit Dashboard:

    a.ft is undefined

    in GoogleChart
    in ContextProvider
    in Chart
    in div
    in GoogleChart
    in div
    in Sparkline
    in div
    in div
    in DataBlock
    in DashboardImpressionsWidget
    in WhenSearchConsoleActive(DashboardImpressionsWidget)
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in ForwardRef
    in div
    in Cell
    in div
    in Row
    in div
    in div
    in ForwardRef
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardApp
    in DashboardEntryPoint
    in RestoreSnapshots
    in ErrorHandler
    in Root

    Any ideas what it might be? 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    4 years, 6 months ago

    Hi there @rox-1,

    Thanks for reaching out. Based on the error details which you kindly provided it may be a third party plugin conflict impacting you Site Kit dashboards, in particular any plugin that may use the Google Charts library, as Site Kit does.

    So we can understand more on this please share the following information:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. At what stage does this occur (ie. when visiting any of your Site Kit dashboards or just one dashboard in particular)?
    3. Has this just started to occur recently, and if so do you recall any plugin updates or recent actions from when Site Kit was working as expected?

    Let us know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    4 years, 6 months ago

    @rox-1 Just following up with you to check whether the same issue persists? If so feel free to share the details above and we’d be happy to investigate your setup.

    Thread Starter Rox-1

    (@rox-1)

    4 years, 6 months ago

    Still having the same issue, so I’ve submitted the form with the Site Health info on it. 🙂

    I’m not sure when this would have started, as I’m building the site, I hadn’t really been checking it. 🙂

    Plugin Support James Osborne

    (@jamesosborne)

    4 years, 6 months ago

    Many thanks for sharing the additional information. I’ve checked the details from your Site Health information and it looks like you’re using the RegistrationMagic plugin. We’re aware of a particular conflict and we have an open GitHub issue that contains more details on this, which you’ll find below:
    https://github.com/google/site-kit-wp/issues/4235

    I believe the RegistrationMagic team are working on a solution for this at present. We’ll be sure to keep you updated here once there’s an update. Unfortunately I don’t have any other workaround at present however you if you’re looking to view your Site Kit dashboards you can temporarily deactivate RegistrationMagic to view, before then reactivating once more.

    Plugin Support James Osborne

    (@jamesosborne)

    4 years, 5 months ago

    @rox-1 Just to keep you updated on this registration magic have confirmed they’ll have a fix for this in an upcoming release. As the fix is applicable on their side I’ll close this support topic however feel free to reach to them in their support forums for any update.

Viewing 5 replies - 1 through 5 (of 5 total)

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