error 400 Speed up image loading time

  • Resolved Le chef Isidore

    (@isidore1964)


    4 years, 6 months ago

    Hello
    I have a problem with the images on my site when I enable Performance and speed / Speed up image loading time.
    all the images on the site encounter an error 400 (We cannot complete this request, remote server returned an unexpected status code (400)) so no images.
    on the other hand with a vpn activated on regions such as USA, Canada, the images are displayed and as soon as I deactivate my vpn I have more images.
    My region of origin is France. And by activating this vpn for example in Germany ditto for me no images!
    Could there be a problem at EU level with jetpack?
    For the moment I have disabled this function.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 6 months ago

    Hi there

    The issue could be with the GDPR plugin you are using. Can you try temporarily deactivating that and see if it makes a difference?

    Thread Starter Le chef Isidore

    (@isidore1964)

    4 years, 6 months ago

    Hello,
    Even by disabling the Complianz GDPR plugin (already done by disabling all plugins except Jetpack)
    and by clearing the caches and using different browsers, the images are still not visible with Jetpack
    example of a random images:
    https://i2.wp.com/www.mesbonnesrecettes.com/storage/2021/11/barre-cereale.jpg?resize=500%2C500&ssl=1
    I get this:
    We cannot complete this request, remote server returned an unexpected status code (400)

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 5 months ago

    Hi there

    It looks like you’ve disabled Jetpack’s image CDN now.

    However, I tested loading the image you mentioned via a French/German vpn and I didn’t have any trouble with it. Have you tried enabling it again to see if the issue is resolved?

    Thread Starter Le chef Isidore

    (@isidore1964)

    4 years, 5 months ago

    Hello, yes indeed I had disabled this function.
    I just reactivated it and I see that my images are there with your CDN.
    I do not know why for more than 2 months this function did not work any more on my site it is a mystery.
    Hoping that this function works again permanently.
    So I leave your CDN activated on my site. And thank you for looking into my problem.
    I would just like to know why I had this bug?

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    4 years, 5 months ago

    Hi @isidore1964,

    I am glad to hear that your issue is solved at the moment – let’s hope it stays that way and it won’t reoccur 🙂

    As for the reasons causing it, we can’t really tell you much about that as we might need more information and more digging about that. My hunch is a possible block happening somewhere, but I can’t really say. We might need server logs to try tracking down what happened.

    Please let me know if you have any further questions or doubts, and we’re happy to assist you.

Viewing 5 replies - 1 through 5 (of 5 total)

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