Identity crisis with Jetpack; Primary domain on WPress is wrong, can’t change

  • Resolved w.e. McMillin

    (@whitneymcmillin)


    4 years, 4 months ago

    The following text is pasted from my submittal to WP.com; I was referred to this link. My problems started when I wanted to add in person collection of money for items from my website. As when a person sees something on my website, wants to see it in person at my storage location, decides to buy it. I added JetPack which WooCommerce said was required and added the Mobile Sales app. Thank you for any help, Whitney wemrga@outlook.com
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    My domain ‘reverseglasswork.com’ is hosted on NameCheap. I use their cPanel and associated products. I am majorly revising my site. I staged it to domain name /ver01_00. At sometime in the revision process, I must have created a WordPress.com account and this became my primary domain: ‘reverseglasswork.com/ver01_00. This may have happened when I added WooCommerce with Stripe. Next in my revision I took another major redirection so I staged this site to ‘reverseglasswork.com/ver02_00.
    Maybe you are not suppose to stage, staged sites, but I did. Then I purchased the card reader recommended by WooCommerce, (pos Bbpos Chipper 2x Bt) and the associated ‘JetPack’ extensions both which show up on my WordPress account with the /ver01_00 primary domain. Now I have an ‘identity crisis’ from JetPack . How do I fix this? I have no investement in stats with JetPack so I could remove it and start over but eventually I need a WordPress account in that process. I can’t create another WordPress account under the same email. My subscriptions on on the current account. My current site on the domain ‘reverseglasswork.com’ does not require a WordPress account. When I am done with my major revision, and ‘Push to Live’ the staged site, I will need a WordPress account with ‘reverseglasswork.com’ as the Primary domain. Why doesn’t WordPress let me change my Primary domain? Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 4 months ago

    Hi there

    I’ve updated the URL on our end. Would you please disconnect and then reconnect Jetpack on https://reverseglasswork.com/? You can follow these instructions to do that:

    1 – Go to the **Jetpack** menu in your WP-Admin dashboard
    2 – Scroll down to find the *Connections* area.
    3 – Click *Manage site connection*.
    4 – Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. – Click the **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    * [How to disconnect Jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

    Please note that if you’re using Jetpack on staging sites, we recommend using Staging Mode to avoid this kind of issue in future:

    https://jetpack.com/support/staging-sites/

    Let us know if you need anything else.

    Thread Starter w.e. McMillin

    (@whitneymcmillin)

    4 years, 4 months ago

    Thank you, I will be working on your directions later this evening. Now 4pm PST

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 4 months ago

    Hi there

    It looks like the connection is still broken. Did you get chance to try reconnecting Jetpack yet? Let us know if you need any more help.

    Thread Starter w.e. McMillin

    (@whitneymcmillin)

    4 years, 4 months ago

    Thank you for checking. The background on my “static” site hosted by NameCheap is that it started, in 2016, on Weebly as a free site. I then purchased the three domains at NameCheap, one of which is ‘reverseglasswork.com’. I moved the site myself by exporting from Weebly and copying the ‘pages’ into my root directory in the NameCheap CPanel. To make changes, I changed the free site at Weebly and brought the changed pages over to NameCheap through CPanel.

    So I never had a WordPress presence.

    Three months or so ago, I took on the major rewrite of my site to make it an Ecommerce site. I staged the ‘reverseglasswork.com’ to ‘reverseglasswork.com/ver01_00’. I used WordPress, chose an Astra Theme, edited with Elementor, plugged in WooCommerce with Stripe. Things went well then I decided on changing the ‘look and feel’ of the site so I staged it again to ‘reverseglasswork.com/ver02_00’. This is where I introduced WooCommerce mobile payments and JetPack.

    So when I went through your suggestions, I was able to add JetPack to my original site, the prestaged domain. But when I connected JetPack, it broke my site such as it is. So it is now disconnected. But now my primary domain is correct in wordpress.com ‘wemrga’ account.

    Using CPanel on NameCheap, I put the code in the wp-config/php file on my twice staged site, ‘reverseglasswork.com/ver02_00’. I have JetPack and WooCommerce playing together well on this staged site; no safe mode for JetPack. I am able to proceed with development work on that twice staged site.

    I fear the real issues will come when I try to to put the ‘ver02_00’ development site into production; when I ‘unstage’ it.

    So there you have it. Jetpack on my primary domain, not staged, is not connected, but is activated. I am able to continue with development on my staged site. – Whitney

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    4 years, 4 months ago

    Hi Whitney,

    Since you are a paid Jetpack customer, you are eligible for priority email support. When you are in your site dashboard that has Jetpack connected to it, there should be a large Question Mark (?) in the lower right corner. You can click on this to reach support.

    If you don’t see it there, could you contact us via this contact form and mention this thread?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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