jetpack error occured when trying to set up

  • Resolved xvlunatic

    (@xvlunatic)


    4 years, 6 months ago

    I am trying to install jetpack on my website but I cannot get past the set up jetpack button. I think it is because of the xml-rpc file but I do have that file but it is in a subfolder. where my WordPress is installed. So instead of public_html it is in public_html/wp.

    Can anyone help me with this and check if this is even the issue or something else is up?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • deathlynotes

    (@deathlynotes)

    4 years, 6 months ago

    Hi @xvlunatic

    We cannot access your site’s XML-RPC file if it is set in another folder, which is needed for our connection:

    http://www.praktijktonvandepas.nl/xmlrpc.php?for=jetpack

    The link above must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here: http://jetpack.me/xmlrpc.php

    Since your site returns a 404 “Not Found” error for this page, please check the following:

    * Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP (if you’re not sure what this means, please ask your hosting customer support for a hand)? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard → Upgrades page, then clicking the “Reinstall WordPress” button.

    * Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. Again, if you’re not sure what this means, your host customer support should be able to lend a hand.

    * Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your hosting support and ask them to allow Jetpack to access xmlrpc.php.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to WordPress.com:

    * https://jetpack.com/support/reconnecting-reinstalling-jetpack

    Let me know if you have any questions.

    My best regards,

    Michelle

    Thread Starter xvlunatic

    (@xvlunatic)

    4 years, 5 months ago

    Hello Michelle,

    I have tried duplicating the file onto the main folder but that folder is outside of my WordPress installation folder.

    I am now getting a 500 error. Also still not able to connect Jetpack.
    If I go to this link tho it does work:
    https://www.praktijktonvandepas.nl/wp/xmlrpc.php?for=jetpack

    Since my WordPress is installed in the wp folder.

    Anything I can do with this?

    Thread Starter xvlunatic

    (@xvlunatic)

    4 years, 3 months ago

    My site still can’t setup Jetpack. If I go to the following link:
    https://www.praktijktonvandepas.nl/wp/xmlrpc.php?for=jetpack

    it gives me the correct response but I believe jetpack is trying to access the link with the /wp

    Since I am seeing that in my servers logs. Could anyone please help me out with this?

    Anonymous User 18700194

    (@anonymized-18700194)

    4 years, 3 months ago

    Duplicating the file outside of /wp unfortunately will not work. That said, I have made an adjustment on our end that should fix the issue.

    Would you please delete Jetpack and then reinstall it? This will cycle the connection. You can follow these steps to do that:

    1. Start at **Plugins** → **Installed Plugins**.
    2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
    3. Go to **Plugins**  → **Add New**.
    4. Search for “Jetpack by WordPress.com”.
    5. Click **Install** and then **Activate**.

    When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Please let us know if you continue to have issues.

    Thread Starter xvlunatic

    (@xvlunatic)

    4 years, 3 months ago

    Hello Bob,

    It indeed works now! Thank you for making the adjustment!

Viewing 5 replies - 1 through 5 (of 5 total)

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