• Resolved mareuxinos

    (@mareuxinos)


    Hi, I can’t reach my blog because of Jetpack problem –> “Please check your Primary Site’s Jetpack connection”. Even to remove jetpack. What can I do, please help me.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @mareuxinos

    It seems that you’ve had trouble accessing the WordPress.com dashboard because the Jetpack connection to your site was broken; however, I can see that this was sorted and that your dashboard should load properly.

    Do let us know if there’s anything else.

    Best,

    Thread Starter mareuxinos

    (@mareuxinos)

    Hi Mahdi,

    When I try to open, it is conducting me login and I see the message: Two-Factor Authentication is required to access this site. Obtain your security configuration as configuring Two-Factor Authentication for authentication.

    When I try to change security, the page load is took times and after that givin error message: Unable to obtain authorization application setup information. Please try again later.

    I can’t reach anywhere and I can’t change anything.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    It sounds like you’re still having trouble logging into your site. Since the site has a WordPress.com Business plan, I’d suggest contacting WordPress.com support directly so they can help you gain access again:

    https://wordpress.com/help/contact

Viewing 3 replies - 1 through 3 (of 3 total)

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