@andotek can you please try the latest version of the plugin released today?
Yes sure will download and test today and report back.
Ok looks like the chat box will only appear now for logged in users. For guest users the chat box does not even appear.
I will continue testing the office hours once the time ticks over 9am our time.
Ok another thing Ive noticed is that the plugin when enabled breaks some of the content on our homepage. Our svg files and instagram plugin dont show when the 3cx plugin is enabled for mobile users.
I think for now I will look for another solution as this plugin breaks too many things.
If you want to diagnose further I have a testing site when you can log into and have a look at the behavior of the client if your wanting to fix it.
@andotek I agree with the fact that this plugin is putting a lot of pressure on the website and causes a lot of breaking in the features.
Specially if you have Cloudflare set up on your server too, this plugin causes that much pressure that results in a lot of 522 and 502 errors in loaded assets (js, css, images, fonts, etc…) and as a result, you’ll see a broken page.
I explained it here: https://wordpress.org/support/topic/improve-the-loaded-assets/
It really needs to be resolved.
The fact that only one of the files in this plugin is 682.61 KB is unacceptable. To compare this, let me tell you some facts:
1. the whole wordpress itself adds almost 230KB of js code to the final loaded page (you can optimize it to bring it even lower)
2. wordpress itslef adds 140KB of css codes to the final loaded page (again, can be lower byt a little optimizations)
3. Elementor, on a page where you use pretty much all their features, adds around 700KB of js codes (which you can optimize it a lot)
4. Woocommerce adds 215KB of js codes in the Shop page (the main page of woocommerce)
5. Woocommerce adds almost 275KB of CSS codes to the shop page (which can be optimized)
I can list a lof of huge plugins and show you how they add a little pressure on page load, even though they are literally huge, and they are not even know to be optimized.
But a plugin that is adding a floating button, which is supposed to put the burden of the functionality on a cloud, is adding that much size/pressure to the page, and can’t be even optimized further.
@andotek ,
Can you please confirm that you do not have enabled the following setting on
“Settings” > “Chat Box” > “Chat box for logged in users only:” ?
Also is it possible to share via email the URL of your site, in order to give it a check of the issue with the svg’s – wordpress@3cx.com
I can confirm that the Chat box for logged in users only: is NOT enabled.
I do have the box: Dont Enable For Mobile Users checked but I have tested toggling this off and on but doesnt make a difference.
I will email through the URL and screen shots of our test site so you can see.
I have sent through an email with screen shots to settings on our development site.
You can compare the results with our production site where the chat is disabled.
