Security 2.7.4 prevents editing with Elementor

Resolved Ivan William Pfeifer
(@ivanabq)

4 years, 7 months ago

I tried editing a page in Elementor this evening, but it would not load, either in regular or safe mode. So I began checking which plugins were updated most recently, and deactivated each that had been updated during the past day. After each deactivation, I attempted to edit a test web page. Nothing worked until I deactivated Security by CleanTalk v. 2.7.4.

Please cure this problem.

Viewing 15 replies - 1 through 15 (of 16 total)

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Plugin Support katereji
(@katereji)

4 years, 7 months ago

Hello @ivanabq
Could you contact us via our ticket system so we can gather some more information from you concerning this issue?
Please, paste the link to this topic, so we can identify you quickly.

jpp21
(@jpp21)

4 years, 7 months ago

I’m having the same issue and when I clicked on a link in my cleantalk account to obtain support, it brought me to wordpress.org.

Thank goodness a link to the ticket system was provided here.

Plugin Support katereji
(@katereji)

4 years, 7 months ago

Hello @jpp21
I guess we received your ticket, #25732. We will continue our conversation in it.

@ivanabq we also received your ticket too, lets continue there.

I will mark this thread as “resolved”.

Plugin Support katereji
(@katereji)

4 years, 7 months ago

Hello,

We have fixed the problem. All the changes will be included in the next stable release.

Go to WordPress Administrator Panel —> Plugins.
Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
Go to Plugins —> Add New —> Upload Plugin.
Choose the downloaded archive and press “Install Now”.
Contact us if you have any questions.
tryminenow
(@tryminenow)

4 years, 7 months ago
I arrived here after a Google search. I am a new user and purchased the plugin to find it produces this same problem with the latest Elementor Header & Footer Builder 1.6.4

Your fix did indeed work. It installed Security by CleanTalk Ver 2.7 but now the plugin wants to update back to the version 2.74 which was causing the problem.
- This reply was modified 4 years, 7 months ago by tryminenow.
Plugin Support katereji
(@katereji)

4 years, 7 months ago

Hello @tryminenow
This is the correct version. There is a wrong version number on plugin files. We will fix it in 24 hours. Then you can download the archive again and reinstall the plugin.

tryminenow
(@tryminenow)

4 years, 7 months ago

I have looked at the Github file and after nearly 4 days it still says

2.74
Latest
13 days ago

Any update?

Thank you

Plugin Author alexandergull
(@alexandergull)

4 years, 7 months ago

Hello @tryminenow

The new release date is Nov 8.

Right now, the DEV version should help:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.

tryminenow
(@tryminenow)

4 years, 7 months ago

Thanks Alexander

Nov 8 is close enough. I can still use the older version until then. It works.

Have a great week!

Plugin Author alexandergull
(@alexandergull)

4 years, 7 months ago

@tryminenow Probably we need to do some more tests with the current dev version. It will be helpful if you could try to install this version and tell us if this helps or not.

If not, do not worry, we will find another way.

tryminenow
(@tryminenow)

4 years, 6 months ago

So is this new version ready for release? I share another persons problem regarding attacks on my contact form this last week. Never had so many SPAM messages in the past. Will this new version fix it?

Plugin Support amagsumov
(@amagsumov)

4 years, 6 months ago

Hello @tryminenow

The new version of the Security plugin will be released on November 8th.

Regarding spam problems, Security plugin does not protect website form from spam, but our Anti-Spam plugin does.

Use this manual to install the Anti-Spam plugin:
https://cleantalk.org/help/install-wordpress

If the spam issue persist, please open a new thread or contact us via our support ticket system:
https://cleantalk.org/my/support/open

Thank you.

tryminenow
(@tryminenow)

4 years, 6 months ago

I have Anti Spam paid version installed

tryminenow
(@tryminenow)

4 years, 6 months ago

Actually what I can’t figure out what’s going on. I have two accounts somehow under two different email addresses. Think I should open a support ticket.

Plugin Support amagsumov
(@amagsumov)

4 years, 6 months ago

Note, your questions is about Cleantalk paid service.

Any premium or non-plugin questions, as per forum rules, need to be asked via the Ticket in a private ticket system: https://cleantalk.org/my/support/open

Please copy\paste this topic URL (https://wordpress.org/support/topic/cleantalk-blocking-wp-simple-pay-pro/) to the new ticket.

Also, mark the records that were allowed by mistake.

The guide is here: https://cleantalk.org/help/feedback-spam

Thank you.