Jetpack Not Showing Old Stats | WordPress.org

Resolved srrezaie
(@srrezaie)

4 years, 7 months ago

Hello,
We have been working on updating my site and built a staging site. Yesterday we lost connection with Jetpack. I activated it and migrated it back, but all the old stats are not showing up. Can you please connect the old stats back.

TY

Salim

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

MadHatter (a11n)
(@madhattersez)

4 years, 7 months ago

Salim,

We can definitely look into this for you.

Would you be able to provide any other domains or URLs that this site used previously (including development or temporary ones, http to https, www or non-www)? That way I can merge the stats and subscribers from the “old” version of the URL to the current one. Thanks!

Thread Starter srrezaie
(@srrezaie)

4 years, 7 months ago

Rebelem.com

Rebelemstage.wpengine.com

Plugin Support Animesh Gaurav (a11n)
(@bizanimesh)

4 years, 7 months ago

Hi there,

I have merged the stats and subscribers to the correct site.
You should be all set now!

Thread Starter srrezaie
(@srrezaie)

4 years, 7 months ago

what should the process be now when pushing changes from staging to live ?

MadHatter (a11n)
(@madhattersez)

4 years, 7 months ago

Have you used Jetpack’s Staging Mode on your staging site yet?

If not, I definitely recommend it so that your connections don’t “cross wires” again in the future:

https://jetpack.com/support/staging-sites/

Viewing 5 replies - 1 through 5 (of 5 total)

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5 replies
3 participants
Last reply from: MadHatter (a11n)
Last activity: 4 years, 7 months ago
Status: resolved