Hello,
Let me clarify first – when a customer places an order and makes a payment, those purple messages show up automatically. Gray notes are general status updates – in your case, someone changed the order status from Processing to completed from the backend on 10/5.
https://docs.woocommerce.com/document/managing-orders/#order-notes
If your order notes are not working properly, could you please share a copy of your site’s System Status so we can take a further look? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi Maykato,
Thanks for the reply.
Ive solved the issue recently.
before this issue happen, ive made a restoration of the site about 4days back. however the order also going backward and when new order came. the order that has happen before happens again.
to resolve the issue is to change the order number to the last before i do the backup.
that’s all.
again thanks for the reply
Regards,
Akmal
Hi @norakmalz
Thank you for the update. Glad to hear you’ve resolved the issue! I’m marking this thread as resolved now. If you have any other questions, feel free to open a new topic.
