Can’t change status from Waiting to Processing

Hi @saga_shiftyblow,

I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with not being able to change the status of an order from On Hold to Processing.

The results of this testing indicate that what you’re experiencing is not something that is directly related to the latest version of the WooCommerce v5.8.0 plugin itself. Otherwise, all installations of WooCommerce would experience the same behaviour as you’ve described which is not the case from my testing.

**Animated screenshot of testing**

Image Link: https://cloudup.com/cZgwx6nNvv2

From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hey @saga_shiftyblow,

Please let us know how you get on after updating and conflict testing on your site.

Thanks

Hey @saga_shiftyblow,

When testing for us the order I used to test with was one which was created by a customer going through the checkout process and paid for from the checkout page. Testing again for us today regrettably I’ve not been able to replicate the behaviour which you describe on either of my two test installations.

WHat payment gateway was used when creating the order via the frontend of your site?

Hey @saga_shiftyblow,

Thanks, for confirming you used Stripe and during my testing, it was actually the Stripe payment gateway that I also used for the orders within my animated screenshot.

Have you tried performing a full conflict test on the site as yet?

Hey @saga_shiftyblow,

You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enable your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/