Fatal error: Uncaught Error

  • Resolved anncosch

    (@anncosch)


    4 years, 7 months ago

    Hi,

    Since couple of weeks I randomly get this critical error:

    Fatal error: Uncaught Error: Class ‘WC_Order’ not found in /home/customer/www/anncos.ch/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Overrides/Order.php:18 Stack trace: #0 /home/customer/www/anncos.ch/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php(87): require() #1 [internal function]: Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpackⓥ10_1\PHP_Autoloader::load_class(‘Automattic\\WooC…’) #2 [internal function]: spl_autoload_call(‘Automattic\\WooC…’) #3 /home/customer/www/anncos.ch/public_html/wp-includes/functions.php(624): unserialize(‘a:73:{i:1631554…’) #4 /home/customer/www/anncos.ch/public_html/wp-includes/option.php(225): maybe_unserialize(‘a:73:{i:1631554…’) #5 /home/customer/www/anncos.ch/public_html/wp-includes/cron.php(1163): get_option(‘cron’) #6 /home/customer/www/anncos.ch/public_html/wp-includes/cron.php(757): _get_cron_array() #7 /home/customer/www/anncos.ch/public_html/wp-includes/cron.php(809): wp_get_sc in /home/customer/www/anncos.ch/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Overrides/Order.php on line 18

    It happens when I try switching on plugins on my website and it looks like it is random.

    Then I go to PHPmyAdmin, turn off all plugins, I clear the cache in SiteGround and then I try to switch on the plugins one by one. And then it happens again…

    Please help.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • deathlynotes

    (@deathlynotes)

    4 years, 7 months ago

    Hey @anncosch

    Jetpack is unable to make an XML-RPC request to your website.

    Please make sure that XML-RPC is turned on and that Jetpack is installed, activated, and connected with your WordPress.com account.

    You can follow these instructions to reconnect your Jetpack:

    1. Go to the **Jetpack** menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

    Let us know if you have any questions.

    Thread Starter anncosch

    (@anncosch)

    4 years, 7 months ago

    I uninstalled the plugin in my dashboard, deleted the Woocommerce app in my phone. Then I installed the plugin again, and when I turned it on in my WordPress site I got the error again.

    Mohamed Mehdi Benchalal

    (@muffinpeace)

    4 years, 7 months ago

    Hi @anncosch

    It seems that your WordPress.com account was disconnected from that site a week ago already; I’d be happy to know if that critical error was appearing on a blank page, or if you were able to connect your WordPress.com account through the Jetpack dashboard, as shown on our guide:

    – https://jetpack.com/support/getting-started-with-jetpack/

    If the issue persists, we’d be happy to take a closer look if given proper access, and I’d suggest reaching out to us privately here for that.

    Best,

    Thread Starter anncosch

    (@anncosch)

    4 years, 7 months ago

    Listen, I can’t connect my WordPress account because as soon as I activate the JetPack plugin my site crashes!

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    4 years, 7 months ago

    Hi @anncosch

    I’d recommend reaching out to us via the private link that @muffinpeace had provided, then we can work more directly with you on this.

    Anonymous User 18700194

    (@anonymized-18700194)

    4 years, 6 months ago

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Fatal error: Uncaught Error’ is closed to new replies.

  • 6 replies
  • 5 participants
  • Last reply from: Anonymous User 18700194
  • Last activity: 4 years, 6 months ago
  • Status: resolved