Taxe issues

  • Resolved microeys

    (@microeys)


    4 years, 6 months ago

    Hello ,
    I installed Bigbuy extension and have everything good excet taxes in mininmal condition,
    I’ve already watched and configured it as it was in the guide page (the same as in the picture ) but it’s not accepted.
    Do you have any solution?
    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • protiara

    (@protiara)

    4 years, 6 months ago

    Hi I have the same problem did you find a solution?

    Plugin Author BigBuy

    (@devsmip)

    4 years, 6 months ago

    Dear @microeys,

    Thank you for using our plug-in.

    Could you please detail your case through our contact area?

    BigBuy Contact Area – Tech Support

    Select MIP > Software Ecommerce > Configuration of Ecommerce Software

    The taxes’ configuration might require a few extra steps that it is easy to overlook, we are happy to help you.

    – The same applies to @protiara, please contact us!
    – Don’t forget to mention that you are coming from this post

    We remain at your disposal.
    Support department
    BigBuy

    • This reply was modified 4 years, 6 months ago by BigBuy.
    Plugin Author BigBuy

    (@devsmip)

    4 years, 6 months ago

    Hi there,

    As we resolved with @protiara, the taxes’ configuration was missing the base country of the shop, that is why the plugin wouldn’t let connect to our platform.

    It is necessary that you create tax rules for the country where your shop is based.

    @microeys Could this be your case too?

    Please contact our tech support department, as we will help you with your issue in a matter of hours.

    BigBuy

Viewing 3 replies - 1 through 3 (of 3 total)

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