Thanks for opening a support topic, hopefully we can assist. So we can determine more on this can you share the following information:
- Your Site Health info. You can use this form to share privately if preferred.
- Do you see any warnings or errors when you navigate to your Site Health status – which differs to your Site Health information?
- Do you see any browser console errors when you visit your Site Kit dashboard?
Once we have the above we can provide some troubleshooting steps. Let me know if you have any questions.
Thanks reaching out, James.
1. Sent the form you to.
2. Yes, there is no number icon, but when I get to the page it lists two: default theme and schedule event is late.
3.no errors when inspected
Let me know what else I can do to get you information.
Thank you for sharing. As you’re using an optimization plugin that could have configurations that impact Site Kit functionality can you perform the steps below and let me know if the same occurs?
- Login to your site from a Chrome browser incognito window
- As seems you already have the Health Check & Troubleshooting active navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
- From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
- Check your Site Kit dashboards once more
If you encounter the same notice can you share any browser console errors on the same screen with the notice if any. We can then perform some additional troubleshooting steps or troubleshoot this further.
If you don’t encounter the same notice then what you’re encountering may be as a result of a plugin conflict. To determine any particular plugin impacting your Site Kit dashboards you can enabled your other plugins while remaining in troubleshooting mode. After you enable each plugin check for the same issue each time.
Let me know how you get on or if you have any questions with the above.
So … in incognito mode troubleshooting, everything was fine. Enabled all plugins and no issue. Everything showed up. But when I went back to the website admin, outside of incognito mode to work on stuff, the error is still there.
I feel like I am taking crazy pills.
Appreciate you following those steps, we’re getting closer, no need for those crazy pills! If you didn’t encounter the same with all plugins active while in troubleshooting mode can you also check if the same occurs following the steps below:
- Visit your site from a browser incognito window once more
- Check for the issue, does the same notice appear.
- If yes open troubleshooting mode once more and this time select your active theme (while also enabling all plugins as you previously did)
- If no then can you share what browser you typically use, and the browser extensions you have active?
The above will help pinpoint a possible conflict, in particular a browser extension or theme function impacting Site Kit functionality.
Okay, so the plugins and themes all play nice in troubleshooting mode.
The browser I use is Chrome, and the extensions I have are Adobe Acrobat Reader, Grammarly, and Drive Launcher.
Thanks for the update. While the issue doesn’t occur in troubleshooting mode can you share whether the issue occurs when browsing normally (not in troubleshooting mode) when using a Chrome browser incognito window?
Just to keep you updated on this I’ve created the below GitHub issue:
https://github.com/google/site-kit-wp/issues/4020
It would be great if you could check if the same issue occurs with other theme temporarily active, or with any of your The 7 related plugins temporarily deactivated.
Yes, when I am using incognito mode, the error still appears.
And I will try to active another theme temporarily today as well as plugins with The 7, and get back to you.
Again, thank you so much for your patience with this issue.
No problem at all, thank you for providing all the insights. I suspect it may be a theme related configuration, but let me know how you get on after temporarily switching. You can revert back to your current theme after checking.
Just turned on the twenty-twenty theme, and the error did not appear on the dashboard of Site Kit. You are 100% correct, it is the theme I am using. I will wait for updates and responses in GitHub.
Thank you for confirming! We’ll do some testing and I’ll be sure to update you here once I have an update.
@katersmcgee Just following up with you on this issue. As I haven’t been able to determine the conflict so far can you share whether you recall applying any non default configurations when setting up the theme, or any of the recommended plugins?
Hi @katersmcgee, just wondering if the same issue is occurring? If so can you share the details above in relation to any possible configurations applied?
Hey @jamesosborne!
The same error is occurring. I’ve tried “disabling” the different plugins associated with the theme, but nothing seems to be “working.”
I may have to live with this, and that is okay. The way around the issue is that I’ve just logged into Analytics and viewed the data in the webpage’s dashboard.
I don’t know if you want to invest any more into figuring this out, but I thank you for what you have tried so far.
