Product Reviews

  • Resolved vivbudge

    (@vivbudge)


    4 years, 8 months ago

    The Product Review tab is checked in the global settings however, the dynamic content is not being pulled onto the product page.

    I use the Divi builder, but the Reviews are not being pulled via an accordion I am using either, where we have the option to pull the dynamic content into the accordion sections. Divi support has looked into the problem and say it is a Woocommerce problem they cannot fix.

    This is a new problem (after the last update) as it used to work fine in that using the regular layout for a product the reviews tab was always next to the description tab and the content used to pull into my accordion.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    4 years, 8 months ago

    Hi there!

    Do your reviews display properly when tested with Storefront theme and Divi plugins deactivated? If so, that would point to something Divi will need to fix. I’m not seeing any bug reports related to reviews at this time.

    Could you please test without Divi and let us know how that works.

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter vivbudge

    (@vivbudge)

    4 years, 8 months ago

    Hi.

    II am not sure about deactivating my Divi theme to test Storefront out. I am worried my entire website will bug out. I am not a developer. I have asked Elegant themes to guide me on this. In the meantime here is the System Status.

    
### WordPress Environment ###

WordPress address (URL): https://flawlessfaces.co.za
Site address (URL): https://flawlessfaces.co.za
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.77.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_
Total Database Size: 108.66MB
Database Data Size: 102.56MB
Database Index Size: 6.10MB
wp_woocommerce_sessions: Data: 2.39MB + Index: 0.09MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.14MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.33MB + Index: 0.17MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.18MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wp_crp_portfolios: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_crp_projects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalogs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_albums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_album_catalog_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_asc_seller: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_general_params: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_products: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_rating: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_reviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.59MB + Index: 0.32MB + Engine MyISAM
wp_postmeta: Data: 62.80MB + Index: 1.25MB + Engine MyISAM
wp_posts: Data: 16.64MB + Index: 0.32MB + Engine MyISAM
wp_sg_fblike_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_html_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_image_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_popup_addons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sg_popup_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_shortCode_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.17MB + Index: 0.12MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlocks7: Data: 0.43MB + Index: 0.29MB + Engine MyISAM
wp_wfConfig: Data: 2.84MB + Index: 0.01MB + Engine MyISAM
wp_wfconfig: Data: 1.88MB + Index: 0.01MB + Engine MyISAM
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfCrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileMods: Data: 2.73MB + Index: 0.56MB + Engine MyISAM
wp_wffilemods: Data: 2.09MB + Index: 0.42MB + Engine MyISAM
wp_wfHits: Data: 0.83MB + Index: 0.18MB + Engine MyISAM
wp_wfhits: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfIssues: Data: 0.74MB + Index: 0.19MB + Engine MyISAM
wp_wfknownfilelist: Data: 1.11MB + Index: 0.13MB + Engine MyISAM
wp_wfKnownFileList: Data: 1.46MB + Index: 0.17MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfLogins: Data: 0.31MB + Index: 0.08MB + Engine MyISAM
wp_wflogins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfNotifications: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfPendingIssues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.28MB + Index: 0.34MB + Engine MyISAM
wp_wfStatus: Data: 0.30MB + Index: 0.10MB + Engine MyISAM
wp_wfstatus: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_action_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_yoast_indexable: Data: 0.93MB + Index: 0.22MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.33MB + Index: 0.10MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

attachment: 1081
custom_css: 1
et_pb_layout: 13
mc4wp-form: 1
nav_menu_item: 23
oembed_cache: 2
page: 24
post: 4
product: 150
product_variation: 566
project: 1
revision: 716
shop_order: 181

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

All-in-One WP Migration With Import: by ServMask – 6.77
Code Snippets: by Code Snippets Pro – 2.14.1
Disable Comments: by WPDeveloper – 2.1.2
Facebook for WooCommerce: by Facebook – 2.6.4
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Loginizer: by Softaculous – 1.6.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Monarch Plugin: by Elegant Themes – 1.4.14
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.0
Really Simple SSL: by Really Simple Plugins – 5.0.10
Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
PayGate PayWeb3 plugin for WooCommerce: by PayGate (Pty) Ltd – 1.4.3
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce: by Automattic – 5.6.0
Wordfence Security: by Wordfence – 7.5.5
Yoast SEO: by Team Yoast – 17.0
WP Fastest Cache: by Emre Vona – 0.9.3
Smush: by WPMU DEV – 3.8.8
YITH WooCommerce Category Accordion: by YITH – 1.0.50
YITH WooCommerce Wishlist: by YITH – 3.0.25
Zapper Payments for WooCommerce: by Zapper Development – 2.1.4

### Inactive Plugins (20) ###

Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Advanced Text Widget: by Max Chirkov – 2.1.2
Akismet Anti-Spam: by Automattic – 4.1.11
Beeketing For WooCommerce: by Beeketing – 3.8.16
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Image Widget: by Modern Tribe
Inc. – 4.4.7

No Right Click Images Plugin: by Keith P. Graham – 3.6
Really Simple CAPTCHA: by Takayuki Miyoshi – 2.1
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.7
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

WooCommerce Admin: by WooCommerce – 2.6.1
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
WooCommerce PayFast Gateway: by WooThemes – 1.3.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Content Copy Protection & No Right Click: by wp-buy – 3.4.1
WP Maintenance Mode: by Designmodo – 2.4.1
YITH WooCommerce Catalog Mode: by YITH – 2.0.16
YITH WooCommerce Frequently Bought Together: by YITH – 1.4.12

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Basket: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #14577 - /delivery-returns-policy/

### Theme ###

Name: Divi
Version: 4.10.6
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,451
Oldest: 2021-08-20 15:46:19 +0000
Newest: 2021-09-03 14:58:07 +0000

### Status report information ###

Generated at: 2021-09-03 15:00:14 +00:00
    Mirko P.

    (@rainfallnixfig)

    4 years, 8 months ago

    Hi @vivbudge,

    Thanks for sending over your System Status.

    While your WooCommerce and WordPress versions are up to date, you’re running a not recommended PHP Version and you should upgrade to at least PHP version 7.4 or greater. Contact your host that I’m sure will help with that.

    You’ll find below WooCommerce Server Recommendations:

    https://docs.woocommerce.com/document/server-requirements/

    As suggested by my colleague, the best way forward in this case is to try conflict testing https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong it’s nice to know that you can restore your site to the previous state.

    Thanks.

    Thread Starter vivbudge

    (@vivbudge)

    4 years, 8 months ago

    Hi@melindahelt I activated StoreFront and the Product reviews do not come up on the product I created. I took screenshots, however cannot upload them here.

    All my Woocommerce settings remain the same in that Product Review checkboxes are all ticked.

    @rainfallnixfig I will update my PHP Version and see if it makes any difference.

    Thank you.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Thanks for getting back @vivbudge.

    For now, let’s see how the PHP update goes. We’ll proceed to check the issue from there if it persists.

    Let us know how it goes.
    Thanks.

    Thread Starter vivbudge

    (@vivbudge)

    4 years, 8 months ago

    @abwaita @rainfallnixfig @melindahelt

    I have updated the PHP version. The problem persists. 

    
### WordPress Environment ###

WordPress address (URL): https://flawlessfaces.co.za
Site address (URL): https://flawlessfaces.co.za
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.10
PHP Post Max Size: 64 MB
PHP Time Limit: 600
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
Max Upload Size: 60 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_
Total Database Size: 110.42MB
Database Data Size: 104.25MB
Database Index Size: 6.17MB
wp_woocommerce_sessions: Data: 3.86MB + Index: 0.13MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.14MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.33MB + Index: 0.17MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.18MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wp_crp_portfolios: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_crp_projects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalogs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_albums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_album_catalog_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_asc_seller: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_general_params: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_products: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_rating: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_huge_it_catalog_reviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.65MB + Index: 0.32MB + Engine MyISAM
wp_postmeta: Data: 62.80MB + Index: 1.27MB + Engine MyISAM
wp_posts: Data: 16.72MB + Index: 0.32MB + Engine MyISAM
wp_sg_fblike_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_html_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_image_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_popup_addons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sg_popup_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sg_shortCode_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.17MB + Index: 0.12MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlocks7: Data: 0.45MB + Index: 0.30MB + Engine MyISAM
wp_wfConfig: Data: 2.86MB + Index: 0.01MB + Engine MyISAM
wp_wfconfig: Data: 1.88MB + Index: 0.01MB + Engine MyISAM
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfCrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileMods: Data: 2.74MB + Index: 0.56MB + Engine MyISAM
wp_wffilemods: Data: 2.09MB + Index: 0.42MB + Engine MyISAM
wp_wfHits: Data: 0.83MB + Index: 0.18MB + Engine MyISAM
wp_wfhits: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfIssues: Data: 0.74MB + Index: 0.19MB + Engine MyISAM
wp_wfknownfilelist: Data: 1.11MB + Index: 0.13MB + Engine MyISAM
wp_wfKnownFileList: Data: 1.46MB + Index: 0.17MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfLogins: Data: 0.31MB + Index: 0.08MB + Engine MyISAM
wp_wflogins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfNotifications: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfPendingIssues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.28MB + Index: 0.34MB + Engine MyISAM
wp_wfStatus: Data: 0.30MB + Index: 0.10MB + Engine MyISAM
wp_wfstatus: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_action_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_yoast_indexable: Data: 0.93MB + Index: 0.22MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.33MB + Index: 0.10MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

attachment: 1081
custom_css: 1
customize_changeset: 1
et_pb_layout: 13
mc4wp-form: 1
nav_menu_item: 23
oembed_cache: 2
page: 24
post: 4
product: 148
product_variation: 566
project: 1
revision: 717
shop_order: 182

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

All-in-One WP Migration With Import: by ServMask – 6.77
Code Snippets: by Code Snippets Pro – 2.14.1
Facebook for WooCommerce: by Facebook – 2.6.4
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Loginizer: by Softaculous – 1.6.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Monarch Plugin: by Elegant Themes – 1.4.14
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.0
Really Simple SSL: by Really Simple Plugins – 5.1.0
Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
PayGate PayWeb3 plugin for WooCommerce: by PayGate (Pty) Ltd – 1.4.3
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce: by Automattic – 5.6.0
Wordfence Security: by Wordfence – 7.5.5
Yoast SEO: by Team Yoast – 17.1
WP Fastest Cache: by Emre Vona – 0.9.3
Smush: by WPMU DEV – 3.9.0
YITH WooCommerce Category Accordion: by YITH – 1.1.0
YITH WooCommerce Wishlist: by YITH – 3.1.0
Zapper Payments for WooCommerce: by Zapper Development – 2.1.4

### Inactive Plugins (21) ###

Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Advanced Text Widget: by Max Chirkov – 2.1.2
Akismet Anti-Spam: by Automattic – 4.1.12
Beeketing For WooCommerce: by Beeketing – 3.8.16
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Disable Comments: by WPDeveloper – 2.1.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Image Widget: by Modern Tribe
Inc. – 4.4.7

No Right Click Images Plugin: by Keith P. Graham – 3.6
Really Simple CAPTCHA: by Takayuki Miyoshi – 2.1
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.7
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

WooCommerce Admin: by WooCommerce – 2.6.1
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
WooCommerce PayFast Gateway: by WooThemes – 1.3.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Content Copy Protection & No Right Click: by wp-buy – 3.4.1
WP Maintenance Mode: by Designmodo – 2.4.1
YITH WooCommerce Catalog Mode: by YITH – 2.0.16
YITH WooCommerce Frequently Bought Together: by YITH – 1.5.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Basket: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #14577 - /delivery-returns-policy/

### Theme ###

Name: Divi
Version: 4.10.6
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,467
Oldest: 2021-09-03 15:05:34 +0000
Newest: 2021-09-09 12:12:07 +0000

### Status report information ###

Generated at: 2021-09-09 12:30:35 +00:00
    Mirko P.

    (@rainfallnixfig)

    4 years, 8 months ago

    Hi @vivbudge,

    Thanks for updating your PHP version.

    From what you describe the issue may be caused by a conflict on your site. Changing just the theme is not enough you’ll want to deactivate all plugins except WooCommerce and check to see if it works. If so, go ahead and slowly re-enable the theme first and check again, then all other plugins one at a time until you find out which one is causing trouble.

    You can read more about plugin and theme conflicts in the documentation here:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    If you can’t do the conflict test on your live site, I’d recommend creating a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site: https://wordpress.org/plugins/wp-staging

    Thanks.

    Mirko P.

    (@rainfallnixfig)

    4 years, 7 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 8 replies - 1 through 8 (of 8 total)

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