Hi there
While your site is publicly accessible, we cannot access your site’s XML-RPC file:
[yoursite.com]/xmlrpc.php
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
XML-RPC server accepts POST requests only.
You can see a working example here:
https://jetpack.com/xmlrpc.php
Since your site returns a 406 (‘unacceptable’) error for this page, I would recommend that you check the following:
1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.
2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.
Thanks, Dan. I saw the xmlprc.php file and reached out to my host. They found an error in the xmlprc.php file and said that it was working now. However, I still am having trouble reconnecting to jetpack.
I also looked at the .htaccess file and didn’t see anything that looked like it might be blocking access but I really don’t know what to look for.
Any other suggestions?
Hi again
We’re now seeing a 409 error in the xmlrpc response. Can you check with your host on that.
If they are unable to help, could you contact us via this contact form and mention this thread so we can get more details and advise further?
Thanks.
