Can’t connect to Jetpack

  • Resolved carlbdc

    (@carlbdc)


    4 years, 8 months ago

    Recently, I moved a site, flamboyantcottage.com, from development to production. It seems to work without problems. However, when I try to connect to Jetpack, I get:

    Jetpack wasn’t able to connect to flamboyantcottage.com.

    I’ve tried every one of the recommended solutions, such as debug, including deleting and reinstalling Jetpack. Turning off all other plugins did not help. I don’t get any error messages other than the initial one.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    4 years, 8 months ago

    Hi there,

    I checked your site, and Jetpack is currently connected to your site, and no problem found in connection. Could you please let us know if the issue is already resolved?

    Thread Starter carlbdc

    (@carlbdc)

    4 years, 8 months ago

    Thank you. No, I still get an error message for stats when trying to connect with WordPress.”This site caannot be accessed.”

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 8 months ago

    Hi there

    The connection appears to be ok overall, but we are seeing intermittent ‘500’ (internal server) errors when testing multiple requests to your site in a row. This could be due to rate limiting on your server. I’d suggest contacting your host and asking them to check their logs for details of those errors, and to remove any rate limiting, and/or whitelist our IP addresses:

    https://jetpack.com/support/hosting-faq/#jetpack

    Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

    Thread Starter carlbdc

    (@carlbdc)

    4 years, 8 months ago

    Dan,

    Thank you for your prompt reply. I’ll check with the host.

    MadHatter (a11n)

    (@madhattersez)

    4 years, 8 months ago

    That sounds like a plan, Carl.

    No need to reply until you’ve heard back from your host, but once you do, please let us know the results and we can help from there. Thanks!

    Thread Starter carlbdc

    (@carlbdc)

    4 years, 8 months ago

    I contacted HostGator. They understood about metering and whitelisting. They increased several site settings. They added your IPs to their whitelist. It made no difference. The site still has an error connecting to JP stats. I’ve looked at the site with different browsers, but there is no change.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 8 months ago

    Hi there

    At this point, we’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

Viewing 7 replies - 1 through 7 (of 7 total)

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