Massive problem with Dashboard and WordPress

  • aterorob

    (@aterorob)


    4 years, 9 months ago

    I have no idea what happened but my dashboard looks like this in this type of format and every time I click on any of the links, I get a page error. I can’t go anywhere to try to fix it. It literally looks just like it is below, as an index to a book. Please help. 

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    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    4 years, 9 months ago

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://wordpress.org/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/

    Thread Starter aterorob

    (@aterorob)

    4 years, 9 months ago

    We can’t even get anything from the dashboard to work. As soon as we click on anything like plugins it gives an error message that this page isn’t found. Unfortunately, we are beyond your suggestion. Is there another option?

    Moderator t-p

    (@t-p)

    4 years, 9 months ago

    If you Cannot Access Dashboard:

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    • This reply was modified 4 years, 9 months ago by t-p.
    Thread Starter aterorob

    (@aterorob)

    4 years, 9 months ago

    OK, I’ll give that a try. If I have problems can I just reply to this thread?

    Moderator t-p

    (@t-p)

    4 years, 9 months ago

    of course 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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