Jetpack cannot connect using HTTP/HTTPS

  • Resolved joseprofe7

    (@joseprofe7)


    4 years, 9 months ago

    Hello, i am spanish and my english is not very well.

    I migrated my wordpress website from Lucushost to Awarspace, and since that, I have some problems with wordpress. The last one is jetpack. It says: “Your server cannot connect correctly to the jetpack server using HTTP/HTTPS. Please, tell your supplier that confirm that your server can make outgoing requests to jetpack.com

    This is de debug information:

    `
    ### wp-core ###

    version: 5.8
    site_language: es_ES
    user_language: es_ES
    timezone: +00:00
    permalink: undefined
    https_status: false
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /srv/disk5/3907364/www/joseprofe7.es
    wordpress_size: 93,28 MB (97813188 bytes)
    uploads_path: /srv/disk5/3907364/www/joseprofe7.es/wp-content/uploads
    uploads_size: 45,01 MB (47200613 bytes)
    themes_path: /srv/disk5/3907364/www/joseprofe7.es/wp-content/themes
    themes_size: 15,52 MB (16278860 bytes)
    plugins_path: /srv/disk5/3907364/www/joseprofe7.es/wp-content/plugins
    plugins_size: 40,91 MB (42900267 bytes)
    database_size: 9,32 MB (9767640 bytes)
    total_size: 204,05 MB (213960568 bytes)

    ### wp-dropins (1) ###

    advanced-cache.php: true

    ### wp-active-theme ###

    name: ColorMag (colormag)
    version: 2.0.9
    author: ThemeGrill
    author_website: https://themegrill.com
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails, menus, custom-background, title-tag, post-formats, html5, custom-logo, customize-selective-refresh-widgets, align-wide, wp-block-styles, responsive-embeds, starter-content, custom-header, widgets
    theme_path: /srv/disk5/3907364/www/joseprofe7.es/wp-content/themes/colormag
    auto_update: Desactivado

    ### wp-themes-inactive (6) ###

    Twenty Fifteen: version: 2.8, author: el equipo de WordPress (latest version: 3.0), Actualizaciones automáticas desactivadas
    Twenty Nineteen: version: 1.9, author: el equipo de WordPress (latest version: 2.1), Actualizaciones automáticas desactivadas
    Twenty Seventeen: version: 2.5, author: El equipo WordPress (latest version: 2.8), Actualizaciones automáticas desactivadas
    Twenty Twenty: version: 1.6, author: El equipo de WordPress (latest version: 1.8), Actualizaciones automáticas desactivadas
    Twenty Twenty-One: version: 1.0, author: el equipo WordPress (latest version: 1.4), Actualizaciones automáticas desactivadas
    WEN Associate: version: 2.1.2, author: WEN Themes, Actualizaciones automáticas desactivadas

    ### wp-plugins-active (9) ###

    Akismet Anti-Spam: version: 4.1.10, author: Automattic, Actualizaciones automáticas desactivadas
    Featured Image from URL (FIFU): version: 3.6.8, author: fifu.app, Actualizaciones automáticas desactivadas
    Jetpack: version: 10.0, author: Automattic, Actualizaciones automáticas desactivadas
    Lightweight Social Icons: version: 1.1, author: Thomas Usborne, Actualizaciones automáticas desactivadas
    LiteSpeed Cache: version: 3.6.4, author: LiteSpeed Technologies, Actualizaciones automáticas desactivadas
    MailMunch – Grow Your Email List: version: 3.1.2, author: MailMunch, Actualizaciones automáticas desactivadas
    Page Builder by SiteOrigin: version: 2.13.1, author: SiteOrigin, Actualizaciones automáticas desactivadas
    Scroll Triggered Boxes: version: 2.2.3, author: ibericode, Actualizaciones automáticas desactivadas
    SiteOrigin Widgets Bundle: version: 1.23.0, author: SiteOrigin, Actualizaciones automáticas desactivadas

    ### wp-media ###

    image_editor: WP_Image_Editor_GD
    imagick_module_version: No disponible
    imagemagick_version: No disponible
    imagick_version: No disponible
    file_uploads: File uploads is turned off
    post_max_size: 20M
    upload_max_filesize: 15M
    max_effective_size: 15 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP
    ghostscript_version: 9.26

    ### wp-server ###

    server_architecture: Linux 4.9.262kvmcap x86_64
    httpd_software: Apache
    php_version: 7.4.22
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 64M
    admin_memory_limit: 256M
    max_input_time: -1
    upload_max_filesize: 15M
    php_post_max_size: 20M
    curl_version: 7.52.1 OpenSSL/1.0.2u
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.20-log
    client_version: 10.1.26-MariaDB

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /srv/disk5/3907364/www/joseprofe7.es/wp-content
    WP_PLUGIN_DIR: /srv/disk5/3907364/www/joseprofe7.es/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    ### jetpack ###

    site_id: false
    ssl_cert: No
    time_diff: false
    version_option: 10.0:1628283688
    old_version: 10.0:1628283688
    public: Private
    master_user: No se ha configurado un usuario master.
    current_user: #1 joseprofe7
    tokens_set: None
    blog_token: Not set.
    user_token: Not set.
    version: 10.0
    jp_plugin_dir: /srv/disk5/3907364/www/joseprofe7.es/wp-content/plugins/jetpack/
    plan: free
    protect_header: {“trusted_header”:”REMOTE_ADDR”,”segments”:1,”reverse”:false}
    full_sync: {“started”:”Thu, 01 Jan 1970 00:00:00 +0000″,”finished”:”Thu, 01 Jan 1970 00:00:00 +0000″,”progress”:[],”config”:[]}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {“home”:”http:\/\/joseprofe7.es”,”siteurl”:”http:\/\/joseprofe7.es”,”WP_HOME”:””,”WP_SITEURL”:””}
    idc_error_option: false
    idc_optin: true
    cxn_tests: {“5”:{“name”:”test__outbound_http”,”label”:false,”short_description”:”Tu servidor no se ha conectado correctamente al servidor de Jetpack usando HTTP\n\t\t\t\tPor favor, pide a tu proveedor de alojamiento qeu confirme que tu servidor puede realizar peticiones salientes a jetpack.com.”,”long_description”:false,”severity”:”critical”,”action”:false,”action_label”:false,”show_in_site_health”:true,”pass”:false,”group”:[“default”],”type”:”direct”},”6″:{“name”:”test__outbound_https”,”label”:false,”short_description”:”Tu servidor no se ha conectado correctamente al servidor de Jetpack usando HTTPS\n\t\t\t\tPor favor, pide a tu proveedor de alojamiento qeu confirme que tu servidor puede realizar peticiones salientes a jetpack.com.”,”long_description”:false,”severity”:”critical”,”action”:false,”action_label”:false,”show_in_site_health”:true,”pass”:false,”group”:[“default”],”type”:”direct”}}

    Thanks you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 9 months ago

    Hi there

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:
    http://joseprofe7.es/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    https://jetpack.com/xmlrpc.php

    Since your site returns a blank page for this URL, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.

    Let me know how it goes!

Viewing 1 replies (of 1 total)

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